• Serve as the primary point of contact for 1–2 high-value client accounts. • Manage approximately 20 active accounts or projects at various stages. • Maintain professional, clear, and timely client communication. • Ensure expectations are met across timelines, deliverables, and quality standards. • Review, edit, and process incoming orders for accuracy and completeness. • Route orders to appropriate vendors and track fulfillment progress. • Maintain accurate order documentation, timelines, and records. • Ensure all milestones are executed on schedule from intake to delivery. • Act as the main liaison for vendor-side account coordination. • Manage escalations related to delays, production issues, or discrepancies. • Collaborate with internal support and operations teams to resolve issues. • Identify inefficiencies in account and fulfillment workflows. • Contribute to process improvement initiatives and documentation.

• Campaign creation • Campaign analysis and optimization • Sending feedback to clients • Assistance with CRM setup and implementation • Daily team meetings • Monthly client meetings

• Own and evolve the AI-native product and data strategy • Architect and ship scalable platforms • Lead a high-caliber engineering team from MVP to scale-up

• Lead end-to-end development of Shopify themes using Liquid, JSON templates, sections, and reusable components • Architect custom/private Shopify apps using Shopify Admin, Storefront, and GraphQL APIs • Where necessary, build hybrid and headless storefronts integrated with AWS-hosted BUMP microservices • Create scalable solutions optimized for high-traffic draw days and national campaigns • Define integration patterns between Shopify and BUMP systems (payments, identity, CRM, ticket issuance) • Create scalable data flows using MySQL, APIs, webhooks, and event-driven patterns • Collaborate on architecture for large-scale lottery and charitable gaming initiatives • Apply OWASP security principles across the stack • Implement hardened webhook verification, secure sessions, and secret management • Support compliance workflows unique to regulated charitable gaming • Integrate Shopify Payments and approved third-party processors • Ensure accurate financial reconciliation workflows and settlement reporting • Support the Bump DevOps team in building and maintaining CI/CD pipelines for theme and app deployments • Implement observability across Shopify, Node/Laravel services, and front-end performance metrics • Provide third-level technical support and lead root-cause investigations • Partner with Design, Product, and Charity teams on UX and conversion optimization • Mentor junior developers and contribute to coding standards and architectural reviews