• Serve as the SW subject matter expert on short term engagements for Lancope’s customer base. • Work with customer network and security operations on SW network design and installation. • Analyze current installation and recommend implementation and fine-tuning details to increase SW effectiveness. • Communicate with customer engineering and management on project details and progress. • Partner with sales team to enhance sales opportunities in customer accounts. • Provide product feature input to product management to influence future development.

• Provide customer service (external and internal) aimed at ensuring the best customer journey. • Interpret consumer complaints, addressing and correcting root causes. • Document the handling of requests clearly and concisely for external and internal stakeholders. • Ensure adherence to operational and business KPIs, maintaining achievement of established targets. • Use customer service tools and systems to consult and record information.

• Coaching & Execution Support - Host weekly Q&A sessions and/or live coaching calls for members in the Accelerator. • Answer questions and share systems, frameworks, and experiences that helped you scale your own business. • Help founders break through operational bottlenecks—team structure, delegation, fulfillment, lead flow, etc. • Community Engagement - Show up inside our community platform to engage with members and offer feedback or insights. • Share strategic advice that cuts through noise and accelerates action. • Support the mindset shift from operator to systems-driven CEO. • Collaboration & Expansion - Work closely with the AAA team to refine coaching frameworks and surface patterns across members. • Contribute to live calls, events, and potentially curated AI content or partnerships. • Help shape the next evolution of the program by bringing insights from the frontlines.

• Generate and update the monthly statistical baseline (initial forecast), ensuring consistency of historical data. • Consolidate inputs from Marketing, Trade, New Products, Commercial, Market Intelligence and Supply, maintaining version control and traceability. • Support the Demand Coordinator in preparing and leading Demand Review meetings. • Perform forecast accuracy analyses (Forecast Accuracy, BIAS, MAPE), identifying deviations and root causes. • Monitor product launches and discontinuations, ensuring data integration into the S&OP cycle. • Support the integration of demand forecasting into the Supply Planning and Finance cycles (S&OP team). • Extract, clean and process historical sales and production data from ERP and APS systems. • Run basic forecasting models (moving averages, exponential smoothing, seasonality). • Update demand dashboards in Power BI and other technologies. • Assist in preparing presentations and memos for S&OP forums. • Ensure traceability and documentation of all forecasting assumptions. • Support the weekly monitoring of demand KPIs together with the S&OE team. • Maintain regular alignment with internal teams, clarifying forecast numbers and assumptions.