• Lead the design, implementation, and optimization of customer infrastructure and CI/CD pipelines. • Collaborate with cross-functional teams to ensure robust system performance, scalability, and security. • Mentor junior team members and drive automation initiatives. • Contribute to strategic decisions regarding infrastructure and deployment processes. • Design and deploy customer infrastructure on different cloud providers and bare metal environments. • Design and manage Kubernetes clusters for applications with microservices architecture. • Develop and optimize CI/CD pipelines for seamless software delivery. • Facilitate knowledge transfer to the customers during deployment projects. • Work with geographically distributed international teams on technical challenges and process improvements. • Mentor and help grow other DevOps Engineers.

• Design, implement, and maintain CI/CD pipelines to automate software delivery processes • Manage and optimize cloud infrastructure on platforms such as AWS, Azure, or GCP • Implement and maintain containerization solutions using Docker and Kubernetes • Develop and manage infrastructure as code using tools like Terraform and Ansible • Write and maintain scripts to automate routine tasks • Configure and manage monitoring and logging systems to ensure optimal performance • Collaborate with development teams to improve code quality and deployment processes • Provide technical support and troubleshoot production issues • Implement and maintain security best practices across the infrastructure • Stay up to date with the latest DevOps trends and technologies

• Lead and grow the SRE team: hiring, onboarding, 1:1s, performance reviews, and career development. • Own SRE operating cadence: prioritization, planning, execution, and visibility of reliability work. • Maintain high standards for production readiness: runbooks, operational checklists, change management, and quality gates. • Own production reliability end-to-end across gateways, clusters, and blockchain node fleets. • Define and evolve SLIs/SLOs for uptime, response time, RPS, and time-to-resolve; partner with engineering teams to meet targets. • Own incident management standards: alerting strategy, escalation, incident coordination, and communications. • Run and improve postmortems: ensure follow-ups are executed and reliability debt is reduced over time. • Lead capacity planning and performance work across regions and chains; balance reliability, speed, and cost. • Lead design reviews and set engineering standards for reliability, scalability, and operational excellence. • Drive architecture decisions across Nomad + Kubernetes environments, gateways, and observability stack. • Build and evolve internal tooling that improves reliability and operational efficiency (automation, health systems, diagnostics, self-service).

• Develop, scale, and operate OpenShift managed cloud services • Enable customer self-service and improve monitoring systems • Eliminate work through automation • Participate in a regular on-call schedule, including occasional paid weekends and holidays • Resolve customer issues escalated from the Red Hat Global Support team • Work within a small agile team to develop and improve SRE software