• Accountable for achieving the final clinical deliverable • Ensures compliance with ICH GCP and applicable regulations • Develops clinical tools and study plans • Manages all aspects of monitoring operations and quality for assigned studies • Serves as clinical subject matter expert • Ensures timely deliverables, monitors trials, coordinates activities

• Collaborate with team members to ensure effective site activation • Oversee site activation according to timelines and quality standards • Manage technical and operational aspects, including feasibility, site selection, and contracts coordination • Provide quality checks for EC submission packages

• Be a culture champion for ERPA’s core values (Empathy, Responsibility, Passion, Agility) • Be the key connection between our consultants and the client • Lead multiple Workday engagements concurrently • Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets • Gauge and report project health and monitor risks, issues, and escalations • Conduct status updates and manage weekly, monthly and quarterly customer governance. • Assist with work assignments & resource management for AMS and Phase X engagements • Ensure customer satisfaction remains exceptional and customers are referenceable

• Taking ownership for managing strategic accounts and playing a trusted advisor role in ensuring customer satisfaction • Owning a data driven approach to inform support, process improvements and increase operational efficiency for our customers • Collaborating with technical support teams to resolve customer incidents and escalations, ensuring alignment with customer expectations and business objectives • Partnering with Engineering, Product, and Operations to unblock issues and drive sustainable root-cause fixes • Ensuring incident reviews are conducted and learning is translated into preventive actions • Building a team culture that promotes accountability, continuous learning, and collaboration • Acting as a role model for calm, empathetic, and customer-centric leadership, especially during high-pressure situations • Driving structured escalation management, including clear problem definition, action plans, risk assessment, and executive-level communication