• Identifies innovative and creative business solutions to meet both internal and external customers’ applications needs. • Educates internal and external customers on how business software applications systems can be leveraged for business value and growth. • Facilitates the definition of business process and system requirements for new technology initiatives. • Manages the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery. • Serves as liaison between customers, teammates and other business partners to identify and implement applications improvements. • Partners and aligns Information Services (IS) with customer business objectives by establishing working relationships at individual and department levels with customers. • Promotes modern agile/iterative work processes to teams and management to focus on true customer value. • Ensures the delivery of applications support consistent with end user expectations and service level agreements. • Monitors customer satisfaction levels with activities executed across IS functions. • Monitors and reports operational service level agreements across customers and technical operations teams. • Establishes performance metrics and measurement criteria for internal and external service processes, emphasizing improving overall customer service responsiveness. • Develops, tracks and reports metrics and key performance indicators (KPI) for the team. • Monitors and ensures a high level of customer satisfaction with services provided. • Drives operational efficiencies through oversight of continuous improvement/lean initiatives relating to business software applications systems. • Manages third party providers, defining work, drafting Statements of Work (SOWs), monitoring performance, evaluating results, and tracking cost and timelines. • Designs, develops, tests, and validates workflow and process controls with customers and operations teammates. • Manages migration to production. • Trains and mentors teammates on applications functionality, operations, and formal continuous improvement methodologies through implementation and go-live processes. • Provides continued application support after go-live. • Manages creation and updates to system documentation in accordance with regulatory, financial, legal, and departmental requirements. • Develops standards, policies and procedures to guide developers and technical support personnel. • Leads multiple projects and oversees developers to ensure that specifications are met. • Performs additional duties as directed.

• Manage the SHEQ team, providing guidance, support, and professional development opportunities • Support the SHEQ strategy aligned with organisational goals and regulatory requirements • Create and update SHEQ policies, procedures, and management systems (e.g., ISO 9001, ISO 14001, ISO 45001) • Ensure policies are effectively communicated and understood throughout the organisation • Conduct regular risk assessments and hazard analyses for all operations • Implement control measures to mitigate identified risks • Lead investigations into accidents, incidents, and near-misses to determine root causes • Develop and oversee the implementation of corrective and preventive actions • Promote a positive safety culture through training, awareness campaigns, and leadership engagement • Oversee occupational health programmes, including health surveillance and wellness initiatives • Ensure compliance with health regulations, such as COSHH and the Health and Safety at Work Act • Develop and implement environmental policies to minimise the organisation's environmental footprint • Ensure compliance with environmental legislation and regulations • Implement and maintain quality management systems to ensure products and services meet customer expectations • Conduct internal quality audits and manage external audits • Develop and deliver SHEQ training programmes for employees at all levels • Ensure mandatory training requirements are met and records are maintained • Prepare regular reports on SHEQ performance, including statistical analysis and trend identification • Present findings to senior management and recommend actions

• Serve as the creative lead for Mitel’s global brand, ensuring the visual identity evolves in step with our business strategy, culture, and market positioning. • Provide strategic direction and design oversight for high-visibility initiatives, including brand campaigns, events, product launches, and executive communications. • Lead the creative review and quality-control process to maintain design excellence, consistency, and brand integrity across all materials. • Partner with Marketing, Corporate Communications, and Product teams to translate complex concepts into clear, visually compelling narratives. • Develop modern, on-brand visual assets for digital campaigns, product collateral, social media, events, and thought-leadership content. • Create visually impactful PowerPoint and multimedia presentations for major events and executive audiences. • Guide the evolution of Mitel’s design system, templates, and self-service brand tools to support scalable content creation across the organization. • Stay current with emerging design, AI, and digital content trends to keep Mitel’s creative output fresh, relevant, and efficient. • Own Mitel’s brand guidelines and ensure they remain dynamic, clear, and globally relevant, reflecting best practices in accessibility, sustainability, and inclusivity. • Lead internal brand-ambassador engagement and enablement, equipping employees and partners to represent Mitel confidently and consistently. • Oversee Mitel’s brand site and core creative asset library, ensuring ease of access and alignment to new initiatives. • Manage an internal designer and collaborate with content creators on other teams to foster a culture of creativity, accountability, and collaboration. • Partner with external agencies, freelancers, and production vendors to execute specialized creative projects. • Collaborate cross-functionally to measure creative impact using data and insights (e.g., campaign engagement, A/B testing, social metrics). • Manage creative budgets, timelines, and resources to ensure exceptional quality and delivery.

• Act as the main leadership point of contact with responsibility for overall user and revenue growth in Argentina • Work closely with the regional team to optimise our product, content, pricing and packaging to meet the needs of local users • Hire, inspire, drive and coach the in-market team • Partner closely with the regional team and marketing lead to shape the marketing strategy and deployment of budget • Represent Canva as a local figurehead across press, PR, events and community