• IntegriChain’s Advisory Services team partners with life sciences companies to navigate the complex landscape of government pricing, contracting, and compliance. • As a Senior Consultant, you will contribute to engagements that help manufacturers, especially pre-commercial and emerging companies, build and optimize government pricing frameworks, ensure compliance, and prepare for product launches. • This role offers hands-on experience in advisory work, cross-functional collaboration, and frequent participation in client-facing interactions. • You’ll support key accounts, contribute to deliverables, and gain mentorship from senior team members while developing expertise in the government pricing and broader pricing, contracting and reimbursement arena. • Core delivery responsibilities include: Assist in advising clients on government pricing strategy and compliance across Medicaid, FSS, 340B, and Medicare programs. • Support analysis and documentation of calculation methodologies (AMP, BP, URA, ASP, Non-FAMP, FCP) and contract requirements. • Support clients of all sizes including pre-commercial clients establish compliant frameworks and execute GP-related pre-launch activities. • Support a variety of pricing and contracting projects spanning data analysis, forecasting, and market research.

• Manage cross-functional strategic and operational initiatives driven by transformational change • Design pragmatic approaches, develop implementation plans, and drive project delivery for transformational efforts • Identify risks and dependencies, facilitate cross-functional decision-making • Plan and deliver change management interventions to impacted stakeholders • Support business development and internal initiatives to expand client base and enhance service offerings

• Manage a team of escalations and complaints specialists, providing training, oversight and support. • Set clear performance goals, provide regular feedback, and administer performance evaluations. • Define KPIs and targets for the team to include individual performance metrics in addition to department metrics for Customer satisfaction, response time and resolution time. • Conduct regular team meetings to discuss performance, share best practices, and address any challenges or concerns. • Foster an environment of continuous improvement and customer first mentality. • Monitor and respond to inbound request volume to ensure all customers receive a response in a timely manner and in line with SLA targets established. • Serve as the primary point of contact for complex and high priority customer issues that require escalation. • Ensure escalation resolution results in customer satisfaction and customer retention. • Act as a community liaison on exceptional requests that require coordination across multiple departments, including owning the transaction and execution steps required from the Logistics & Customer Support side. • Reviewing and responding to customer requests for non-standard documentation, including non-standard requests for COIs, in line with company policy and after coordinating with appropriate parties. • Assist with chargeback research and rebuttals. • Develop and deploy a training program for Sr. Customer Support Agents to assume primary responsibility for customer escalation calls. • Develop and implement an operating model that enables cross-functional capabilities and maximizes output and efficiency while not compromising customer satisfaction. • Maintaining records of all escalations and unique situations with a view to reporting on volume and identifying opportunities for process improvement and agent retraining. • Identify opportunities for cross-functional process alignment and outline recommendations for process design.

• Support the development of content leveraging clinical, scientific, and health economic data, targeted to key healthcare decision-makers • Create customized appeals content specifically targeted to strategic coverage and contracting opportunities identified as needed • Update and maintain appeals content in response to changes to payor medical policies • Participate in peer-to-peer and external review appeals. • Conduct necessary research and detailed review of patient medical records