• Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution • Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners • Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration • Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security • Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows • Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership • Continuously improve development workflows, CI/CD pipelines, and operational excellence • Identify and resolve performance bottlenecks across application, database, and infrastructure layers

• Implement new features, improve user experiences, and fix bugs in a mature SaaS application. • Review PRs to educate others of best practices, pair program with people who are stuck on a problem, ensure the team is following agreed upon standards. • As needed, work closely with the Implementations Team to turn customer needs/pain points into actionable work with technical designs. • Help create an architectural roadmap to future proof our app and make that plan come to life. • Ensure we have the right level of resiliency, logging, monitoring, security, etc. • Help debug/diagnose/triage emergency production issues (luckily rare).

• Implement new features, improve user experiences, and fix bugs in a mature SaaS application. • Review PRs to educate others of best practices, pair program with people who are stuck on a problem, ensure the team is following agreed upon standards. • Work closely with the Implementations Team to turn customer needs/pain points into actionable work with technical designs. • Help create an architectural roadmap to future proof our app and make that plan come to life. • Ensure we have the right level of resiliency, logging, monitoring, security, etc. • Help debug/diagnose/triage emergency production issues (luckily rare).

• Design and build high-performance APIs in Go or Typescript, starting with Publish API, then Serving API and Jobs API. • Implement durable execution workflows using Temporal for reliable, auditable data orchestration. • Build resilient services with proper retry logic, circuit breakers, and rate limiting. • Develop the tracking and state management layer (MySQL) powering observability and SLIs. • Integrate APIs with Kafka for event-driven data ingestion and delivery. • Collaborate with Data Engineers to define data contracts and API specifications. • Contribute to the Developer Portal enabling self-service API access and documentation.