• You are responsible for optimizing and completing customer records by phone (outbound) • You assist customers with data entry, helping them access the most competitive loan offers • You forward customer inquiries to our credit specialists and thereby support comprehensive loan consultations • As a Call Center Agent, you actively contribute to improving our processes and help optimize existing quality management • No cold calling — customers have voluntarily provided their data to us • With our modern communication tools and our partners' digital completion options, nothing stands in the way of an efficient workday

• You are responsible for optimizing and completing customer data records by phone (outbound) • You assist customers with data entry, helping them on their way to the most favorable loan • You forward customer inquiries to our loan specialists and thus support comprehensive loan advisory services • As a call center agent, you are continuously involved in improving our processes and thereby help optimize existing quality management • No cold calling — your customers have proactively provided their details to us • With our modern communication tools and our partners' digital completion options, nothing stands in the way of an efficient working day

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards. - Answer inbound customer calls and provide assistance with: - Product inquiries - Website navigation and technical assistance - Billing questions and charges - Order status and tracking - Returns and replacements - Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day. - Conduct outbound calls to follow up on unresolved or disconnected customer interactions. - Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health. Qualifications - Above-average verbal communication skills with a clear, neutral accent - Strong customer service and interpersonal skills - Above-average technical proficiency and ability to quickly learn new systems - Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions - Minimum of one (1) year of BPO experience in a customer service account - High level of reliability and accountability, with flexibility to work varying schedules Requirements - Intel i5 processor or comparable equipment with at least 4GB RAM - Reliable high-speed internet connection with a minimum speed of 30 Mbps - Noise-canceling headset, required for use during the screening and interview process - Dual monitors, required to be available by the first week of deployment Benefits - Pay Rate: $4.25 per hour - Permanent Work from Home - Bi-weekly paycheck - Performance Bonuses and Incentives - 6th month and annual anniversary bonus - Up to 17 days of paid leave credits

• Prestar servicios bajo modalidad de Teletrabajo (100% remoto) • Enfoque en campañas de ventas de seguros dentales • Proactividad y dinamismo para ganar buenas comisiones