• Conduct site reconnaissance, interviews, and independent research • Prepare deliverables with quality supporting documentation • Travel on short notice

• Lead technical discovery sessions to understand customer systems, data, workflows, and constraints • Define implementation scope, timelines, and deliverables in collaboration with Customer Enablement, Sales, and Engineering • Translate customer requirements into clear technical plans — including mappings, transformations, and integration design • Identify risks early, especially around data quality, system compatibility, and workflow complexity • Set clear success criteria and validation strategies; manage customer expectations throughout • Own Professional Services projects from kickoff through final delivery • Drive timelines, milestones, and cross-team coordination • Maintain detailed documentation of configurations, mappings, and integrations • Take full ownership of outcomes — data correctness, system behavior, and usability • Communicate clearly with both technical and non-technical stakeholders • Perform data imports, exports, and transformations between systems • Design and execute ETL workflows for structured and semi-structured data • Write scripts to automate data transformation, validation, and migration tasks • Build and manage ingestion pipelines for files, databases, APIs, and media datasets • Integrate systems using APIs, webhooks, and custom scripts • Configure SaaS-to-SaaS integrations and automation workflows • Work across tools including AWS (S3, Lambda, IAM), REST APIs, Temporal (or similar orchestration), Zapier/Celigo, and SQL/CSV/JSON/media datasets • Define field-level mappings between legacy systems and platform data models • Reconcile source and target schema differences; ensure referential integrity • Handle real-world data issues: missing fields, inconsistent formats, duplicates, schema drift • Validate data through sampling, QA checks, and full-scale verification • Troubleshoot mismatches across files, metadata, APIs, and database records • Execute staged migrations and validation before full production rollout • Engage directly with customer technical teams, managers, and stakeholders • Explain technical topics in clear, practical terms • Guide customers on best practices for data structure, workflows, and integrations • Recommend implementation approaches based on real-world constraints • Push back on infeasible solutions with clear reasoning and alternatives • Serve as the trusted technical advisor through onboarding, expansion, and complex deployments • Partner with Product, Engineering, Customer Enablement, and Support • Build scripts, utilities, and templates to improve implementation efficiency • Create repeatable patterns for migrations, integrations, and onboarding • Contribute to internal documentation and playbooks • Provide product feedback based on real customer use cases • Help scale Professional Services delivery through better tooling and automation

• Model knowledge • Build bridges between domains and teams • Design concepts • Integrate data sources • Develop and maintain ontologies

• Assist in the implementation of corporate policies and procedures relating to quality, project management, process development, and Quality System Regulation/ISO compliance. • Plan, prepare, and execute calibrations and analyze data to approve equipment and processes. • Collect and statistically analyze calibration data. • Ensure products processed are proven to be reliable, safe, and effective prior to release. • Effectively complete “other” functions that may be assigned.