Job Title Customer Success Operations & Insights Lead Job Description Summary The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.Job Description Key Responsibilities Gainsight Administration 35% of time - Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing). - Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches. - Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs. - Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects. - Own release management: sandbox testing, documentation, enablement, and change communications. Smartsheet Solution Design & Reporting 20% of time - Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management. - Develop automated workflows: forms, update requests, reminders, alerts, and approvals. - Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards. - Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences. - Document templates and operating guides; train users and manage permissions. - Project Manage Action Plans as needed Executive-Level Client Summary & Insights 45% of Time - Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement. - These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written. - Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will - Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience. - Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product. - Maintain a library of client case studies and referenceable outcomes; manage version control. Cross-Functional Enablement & Governance - Define operating standards for data quality, tagging, health score inputs, and playbook compliance. - Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content. - Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics. - Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 131,750.00 - $155,000.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “C&W Services”

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Remote Role. Must reside in Arizona. Position Purpose: Analyze and resolve verbal and written claims and authorization appeals from providers and pursue resolution of formal grievances from members. - Gather, analyze and report verbal and written member and provider complaints, grievances and appeals - Prepare response letters for member and provider complaints, grievances and appeals - Maintain files on individual appeals and grievances - May coordinate the Grievance and Appeals Committee - Support the pay-for-performance programs, including data entry, tracking, organizing, and researching information - Assist with HEDIS production functions including data entry, calls to provider’s offices, and claims research - Manage large volumes of documents including copying, faxing and scanning incoming mail - Performs other duties as assigned - Complies with all policies and standards Education/Experience: High school diploma or equivalent. Associate’s degree preferred. 2+ years grievance or appeals, claims, related managed care experience, or relevant experience. Pay Range: $19.43 - $32.98 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. The Finance Operations Associate will play a key role in actively managing and influencing the operational and financial health of the Digital Capability in support of Operations Leader and Operations Business Partners. • Support the annual budgeting process and quarterly financial forecast process through analysis and modeling including maintenance of existing tools and developing improved approaches • Own Digital Operations financial cadence, creating and managing content/analysis for Digital Capability and Enterprise leadership teams • Support sales analytics including standard reporting, predictive modeling, sales credit reporting and commission tracking. • Coordinate with and manage relationships with Enterprise functions to achieve business unit, Digital, and Enterprise objectives, including HR Business Partners, Resource Management, Recruiting, Accounting, FP&A, and Analytics teams • Review reports and analyses with Digital operations leadership and operations business partners. Develop recommendations and follow through on action plans based upon discussions • Monitor and action various expense categories and internal budgets to ensure adherence to planned annual spend • Support month end close process by providing accurate and timely information to support decision making and provide actionable insights for Operations Business Partners • Perform various ad hoc financial analysis and reporting or business support, as needed Knowledge, Skill, And Abilities: • 2-5 years of finance and operations experience • Bachelor’s degree in finance or accounting (or some related field) required • Experience in the consulting or professional services industry is preferred • Exceptional analytical and problem-solving skills with the ability to adapt existing systems to fast-changing requirements •  Strong financial management skills; knowledge of financial analysis and standard financial metrics • Exceptional client service skills and ability to proactively work with leadership to address challenges • Highly organized and detail-oriented • Ability to communicate, influence and drive outcomes with individuals at all levels in the Company • Ability to manage multiple projects simultaneously • Desire to improve and find efficiencies in existing processes • The ability to learn quickly, work independently and meet deadlines • Strong written and verbal communication skills • Strong computer skills including advanced proficiency in Microsoft Excel and experience in other Microsoft products (PowerPoint, Word, SharePoint).  Other analytics tools including Power BI, Workday (and Workday Adaptive) and CRM systems (Salesforce) is a plus Central Time Zone & Eastern Time Zone working hours preferred #LI-EA1 #LI-Remote The estimated base salary range for this job is $75,000 - $100,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $86,250 - $115,000. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Associate Country United States of America

Anticipated End Date: 2026-04-01 Position Title: Operations Expert Job Description: Operations Expert Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: This position will work an 8-hour first shift, Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs. Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. The Operations Expert is responsible for providing technical direction, guidance and resources to operations, claims, customer service, or membership associates on a day-to-day basis. How You Will Make an Impact Primary duties may include, but are not limited to: - Serves as a first line resource for operation associates for workflow and technical related processes. - Provides operational training; assists associates by answering day-to-day technical questions and encourages a teamwork environment. - Monitors inventory to ensure workflow remains uninterrupted. - Handles complex case research and resolution. - Reviews, interprets and maintains records of service level, quality, accuracy, and productivity. - Reviews department policy and procedure manuals for accuracy. - Works with training department to ensure procedures and policies are accurate and complete. - Expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. - Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment. - Possess strong verbal and written communication skills, both with virtual and in-person interactions. - Attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely. - Comfortable and proficient with digital tools and platforms to enhance productivity and minimize manual efforts. - Will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. - Performs other duties as assigned. Minimum Requirements: - Requires HS diploma or equivalent and a minimum of 5 years related experience which includes a minimum of 3 years of directly related experience and expertise with company relevant automated processing systems; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: - Previous leadership experience preferred. - Knowledge of state mandates and regulations related to newborns is preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Service Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.