• Research and test strategies to maximize visibility on YouTube and search engines • Stay ahead of algorithm updates and identify opportunities others miss • Design and execute growth experiments across multiple channels • Track, measure, and report on experiments with intellectual honesty • Kill what doesn't work fast, double down on what does • Build the systems and processes that enable growth at scale • Set up and manage the technical environment to support operations • Solve operational challenges as they arise • Create a task execution capacity that outperforms external platforms • Develop systematic approaches to engagement and CTR optimization • Document what works into clear, repeatable processes (SOPs) • Build foundations that can scale with the company

• Lead and actively work with a team of three Billing Analysts to meet deadlines and SLAs. • Drive customer billing and cash application on QuickBooks, ensuring accuracy and timeliness across all products and services. • Manage invoicing and cash reconciliations between QuickBooks and Oracle, ensuring proper audit trails and compliance. • Respond promptly to customer queries and manage the Zendesk queue with a 24-hour turnaround. • Drive cash collection efforts by partnering with Accounts Receivable on weekly and monthly receivable reporting, presenting open items in billing and receivables leadership meetings, and following up on ageing of receivables to reduce overdue balances. • Partner with Client Relationship Managers to resolve billing issues and accelerate collections. • Support audits, SOX compliance, and contribute to process improvements and control enhancements.

• Respond to customer inquiries via email and other support channels in a timely, friendly, and professional manner • Handle order-related questions, shipping issues, refunds, and general product inquiries • Escalate complex issues as needed while maintaining a positive customer experience • Enter and manage orders accurately within internal systems • Book freight shipments and assist with logistics coordination • Create and update operational reports by working with CSV files and spreadsheets • Upload, clean, and input data from CSVs into internal tools and platforms • Maintain organized records related to orders, shipments, and inventory • Support end of month data entry and records update activities • Assist with basic bookkeeping tasks such as data entry for invoices, bills, and payments • Help reconcile transactions and maintain organized financial records • Support the finance team with ad-hoc accounting and reporting tasks as needed

• Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks. • Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations. • Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans. • Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions. • Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication. • Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling. • Identify and document best practices that enhance operational consistency, quality, and scalability. • Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance. • Perform other duties as assigned.