This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a full-time remote position as an English-Spanish Experienced Medical Interpreter in a Blended (OPI & VRI) environment. The medical interpreter will be responsible for providing accurate consecutive interpretation services over the phone and via video between English and Spanish in medical, social services, customer service, and financial settings. The role involves facilitating communication between healthcare providers and patients to ensure effective understanding and care. Qualifications - Medical, customer service, social services, and financial calls interpretation skills - Knowledge of medical terminology - Fluency in English and Spanish - Remote interpretation experience in both languages is mandatory - Excellent communication and listening skills - Relevant certification in medical interpretation or a related field - HIPAA compliance Requirements - Ethernet connection (must be connected directly to the router via cable); Wi-Fi is not allowed - Noise-canceling microphone and USB headset. Only the following brands are accepted: Logitech H390, Jabra GN, Plantronics Blackwire C3220(Poly), and Microsoft Lifechat LX-6000 - Browser: Latest version of Chrome, Safari, Edge, or Firefox - Processor: i5 or higher, 6th generation or newer - Camera: Minimum resolution of 1080p - Full-time availability, 5 days a week (2 days off) Benefits - Pay per available hour (whether you are on a call or not, the hour is paid) - Work from home (remote) - Excellent work environment - Opportunities for growth - Start date: January 2026

• Review emails and chats constantly for new leads, file setups, audits, or other requested needs. • Organize contracts, termination letters, photos, and other documents on Dropbox. • Answer all the inbound calls, clients, and leads with great customer service skills. • Transfer calls to the right member of the team when needed. • Set up Filevine projects for new clients or the tools requested. • Register all the comments, observations, and updates. • Review and look for new contracts to be registered into Filevine. • Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads. • Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist. • Complete the intake process of a new client to be transferred to the Pre-Litigation department. • Send the submission emails to the Pre-Litigation department for new clients to start the case (notification). • Complete clinic referrals, taking into consideration the client's location. • Participate in stand-up meetings, dailies, weeklies, and monthly meetings. • Close contracts.

• Contact Medicaid members , in both English and Spanish, to identify members who may quality for the Health-Related Social Needs Medicaid benefit and connect members to supports • Data entry of member interactions • Data cleaning and basic analysis • Other duties as assigned (e.g. supporting meetings and technical assistant offerings)

• Serve as a primary point of contact for patients navigating chronic care programs • Deliver scheduled and unscheduled telephonic or virtual outreach in Spanish and English • Educate patients on medication use, symptom monitoring, nutrition, and lifestyle changes • Review RPM alerts and trends, escalating clinical concerns appropriately • Support post-discharge follow-up and specialty care coordination • Partner with pharmacists, nurses, and care teams to optimize outcomes • Ensure all documentation meets CMS, payer, and internal quality standards • Promote patient trust, activation, and adherence to care plans