• Provide personalized assistance to patients/caregivers with complex medical conditions • Work directly with patients/caregivers to access PTC products • Build positive relationships with various stakeholders • Solve problems to help patients gain therapy access • Communicate confidentially with stakeholders while complying with laws • Navigate CRM system and learn internal processes • Report Adverse Events and Product Quality Complaints • Interpret patient insurance and health-related documentation • Perform administrative functions • Maintain subject matter expertise in rare diseases

• Lead, mentor, and develop a high-performing team of analysts and data scientists • Set clear goals, track team performance, and ensure alignment with company objectives • Oversee the planning, execution, and delivery of research projects and data science models • Partner with Sales, Product, and Operations leaders to identify opportunities for conversion and efficiency improvements • Provide thought leadership and ensure your team’s insights inform company strategy • Manage project resources, responsibilities, and timelines, proactively addressing risks • Collaborate with engineering teams to ensure access to relevant data • Foster a culture of methodological rigor and continuous improvement

• Act as lead and main point of contact related to Statistics for designated compound/indication • Follow scientific and technical progress within the field of biostatistics in drug development and advise of new methodologies that may support innovation and improve efficiencies • Engage with regulatory authorities on compound/indication level discussions • Ensures consistency of statistical methods and data handling across trials • Ensures all compound/indication related work and information is shared between biostatisticians involved in the compound and with the vendor • Support compound responsible programmer in developing an integrated database specification

• Conducting in-depth telephonic assessments to understand each patient’s medical, psychosocial, and social needs. • Reviewing and updating medical histories—including medications, chronic conditions, and preventive care. • Developing individualized care plans and guiding patients through their treatment goals and care options. • Providing empathetic, evidence-based education on chronic disease management and preventive health. • Monitoring progress by phone, adjusting care plans, and ensuring patients stay connected to their providers. • Completing Medicare Annual Wellness Visits (AWVs) via telehealth under physician supervision. • Partnering with Healthguides who support non-clinical needs like scheduling, transportation, food assistance, and SDOH resources. • Performing proactive outreach and timely follow-ups to maintain continuity of care and patient engagement. • Advocating for patients, helping them access the right resources at the right time. • Documenting clearly and accurately in the EHR and care-management systems during and after calls. • Supporting quality outcomes (HEDIS, NCQA) by coordinating preventive services and managing chronic conditions. • Participating in virtual meetings, ongoing education, and clinical training to stay current with care standards. • Using multiple communication methods (phone, text, patient portals, email, AI-supported tools) to reach high-risk patients. • Collaborating in AI-driven outreach programs that help connect with vulnerable populations. • Protecting patient privacy in a secure, private home workspace. • Performing additional responsibilities as needed to support patients and the care team.