• Provide real-time customer support via live chat, email, and occasional phone calls to assist merchants with payment processing, integrations, and troubleshooting. • Work during week and weekend shifts, ensuring seamless support coverage during SEA hours. • Diagnose and escalate technical issues to the appropriate internal teams when necessary. • Educate customers on HitPay’s features, payment methods, and troubleshooting steps to enhance their experience. • Collaborate with internal teams (Operations, Product, and Compliance) to resolve customer queries efficiently. • Identify recurring customer issues and suggest improvements to internal processes and support documentation.

Role Description D-ploy is interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! - Communicate professionally with customers via chat, e-mail, and social media - Provide clear, friendly, and efficient solutions to user issues - Share insights and suggestions to improve internal support processes - Fluent in Hungarian (C2) and have good English skills (B2) - Enjoy helping others and handle challenges with a positive, can-do attitude - Comfortable with computer tools (e.g. MS Office, web-based platforms) - Can explain technical topics in a clear and simple way - Bring experience in customer support (preferred, but not essential) - Have completed secondary education with a diploma Qualifications - Fluent in Hungarian (C2) - Good English skills (B2) - Completed secondary education with a diploma Requirements - Experience in customer support (preferred, but not essential) - Comfortable with computer tools (e.g. MS Office, web-based platforms) Benefits - Meal vouchers (CZK 123.90 in your salary per working day) - Benefit card (CZK 1940 per month) - Performance-based bonuses that recognize and reward your contributions - Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages - Competitive referral bonus program for recommending qualified candidates - A fair and people-centric work environment, supported by transparent corporate governance - Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports - A clear path for career growth within a dynamic, multicultural, and multinational organization

The Customer Intelligence Specialist is responsible for delivering exceptional support to our customers through live chat and email via Intercom. This role requires a proactive attitude, strong attention to detail, and the ability to resolve inquiries quickly and accurately. The ideal candidate thrives in a fast-paced environment, communicates clearly, and consistently ensures a positive customer experience. Key Responsibilities - Manage all incoming customer service chats and emails through Intercom. - Respond to customer inquiries with urgency, aiming for reply times within seconds during business hours. - Resolve issues efficiently while maintaining a calm and professional demeanor. - Escalate complex or time-sensitive matters to the appropriate team promptly. - Document and report bugs or platform issues within 30 minutes of receiving the necessary details from the customer. - Review and evaluate responses generated by the Blueberry AI Agent. - Improve AI-generated support responses and continually update training materials for the Blueberry AI Agent to enhance performance and accuracy. - Follow all current MustHaveMenus customer service policies and procedures. - Demonstrate consistent self-accountability and reliability in task execution. Required Skills & Qualifications - Strong work ethic and commitment to delivering excellent customer service. - Ability to remain calm and composed under pressure. - Sense of urgency with a focus on timely and accurate communication. - Basic computer proficiency and comfort navigating online systems. - Ability to learn quickly and adapt to new tools and processes. - Willingness to ask questions and seek clarification when needed. - Flexible and adaptable in a continuously evolving environment. - Resides in the state of Oregon. Position Details - Full-time remote position, 35 hours per week, with 5 hours of on-call availability per week/weekend. - 90-day training and probationary period required. - This role is focused solely on customer service. There is a significant growth opportunity to define and manage the use of technology to automate customer service with the goal of providing higher levels of service to an ever-expanding pool of customers without adding additional resources. Compensation & Benefits - Full, paid medical benefits for the employee, with the option to add dependents at the employee’s cost. - Unlimited PTO, available after successful completion of the 90-day probationary period. - Salary $60k per year.

• Provide customer service via phone, email and chat • Provide technical support to resolve issues and inquiries • Log and track support requests • Maintain up-to-date records of customer interactions • Participate in team meetings to share experiences and suggest improvements