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Powering the experience economy.
Director, Customer Growth
Location
France
Posted
146 days ago
Salary
0
Seniority
Lead
Job Description
Director, Customer Growth
AnyRoad
• Own 120%+ Net Revenue Retention (NRR) across a defined portfolio • Drive expansion through growth opportunities like brand and geographic expansion or increased adoption • Lead renewals, pricing discussions, and long-term account growth strategy • Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues • Act as executive sponsor for strategic accounts. Personally lead: • On-site customer meetings • Quarterly Business Reviews (QBRs) and roadmap discussions • Expansion and renewal negotiations • Build trusted relationships with senior leaders at global consumer brands • Lead and coach 7 direct reports across: • Implementation • Customer Enablement • Account Directors / Account Managers • Set clear expectations around performance, ownership, and growth outcomes • Develop future leaders while maintaining a high bar for execution • Attendance or participation in industry events, conferences, and tradeshows as needed • Work closely with AnyRoad’s executive team on strategic account expansion • Partner with Product and Engineering to translate customer needs into roadmap • Collaborate with leadership on forecasting and growth strategy • Serve as a senior AnyRoad leader in Europe • Help scale processes while maintaining flexibility and speed • Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)
Job Requirements
- 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
- Proven ownership of 120%+ NRR in a growth environment
- Experience leading multi-disciplinary teams
- Comfortable being customer-facing, commercial, and hands-on
- Strong executive presence with the ability to influence senior stakeholders
- Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
- Experience in a venture-backed, fast-scaling SaaS company
- Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
- French language skills (helpful but not required).
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