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AnyRoad logo
AnyRoad

Powering the experience economy.

Director, Customer Growth

Growth MarketingGrowth MarketingFull TimeRemoteLeadTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

France

Posted

146 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expFrenchEnglish

Job Description

Director, Customer Growth

AnyRoad

• Own 120%+ Net Revenue Retention (NRR) across a defined portfolio • Drive expansion through growth opportunities like brand and geographic expansion or increased adoption • Lead renewals, pricing discussions, and long-term account growth strategy • Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues • Act as executive sponsor for strategic accounts. Personally lead: • On-site customer meetings • Quarterly Business Reviews (QBRs) and roadmap discussions • Expansion and renewal negotiations • Build trusted relationships with senior leaders at global consumer brands • Lead and coach 7 direct reports across: • Implementation • Customer Enablement • Account Directors / Account Managers • Set clear expectations around performance, ownership, and growth outcomes • Develop future leaders while maintaining a high bar for execution • Attendance or participation in industry events, conferences, and tradeshows as needed • Work closely with AnyRoad’s executive team on strategic account expansion • Partner with Product and Engineering to translate customer needs into roadmap • Collaborate with leadership on forecasting and growth strategy • Serve as a senior AnyRoad leader in Europe • Help scale processes while maintaining flexibility and speed • Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)

Job Requirements

  • 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
  • Proven ownership of 120%+ NRR in a growth environment
  • Experience leading multi-disciplinary teams
  • Comfortable being customer-facing, commercial, and hands-on
  • Strong executive presence with the ability to influence senior stakeholders
  • Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
  • Experience in a venture-backed, fast-scaling SaaS company
  • Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
  • French language skills (helpful but not required).

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