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Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone.
Senior Manager, Security
Location
Mexico
Posted
140 days ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Security
Oportun
• Acts as the incident lead for security incidents within the assigned area of responsibility, ensuring proper communication, coordination, documentation, and corrective actions. • Oversees Workplace Services operations across assigned locations, including vendor management, office services, access control, facilities coordination, and ensuring safe and efficient work environments. • Supports and assists with investigations, including workplace incidents, employee safety concerns, and workplace violence related concerns. • Manages the evaluation and assessment of processes, protocols, and workplace procedures to identify gaps and potential risks to the organization. Recommends and implements improvements to strengthen security and operational resilience. • Provides day-to-day leadership, coaching, and guidance to Security Operations and Workplace Services team members, fostering a high-performance, service-oriented, and compliance-driven culture. • Oversees key outsourced security and workplace service vendor relationships, ensuring adherence to KPIs, contract requirements, service levels, and quality expectations. • Owns operating metric tracking and reporting, including incident volumes, workplace service requests, access control metrics, risk assessments, vendor performance, and SLA adherence. Produces regular dashboards and executive-level summaries. • Provides daily assistance, operational guidance, and issue escalation support to operators, analysts, reception teams, and facilities coordinators across global locations. • Leads, manages, and executes physical security and workplace operations across global locations, including access control systems, visitor management, CCTV oversight, emergency response preparedness, and workplace safety initiatives. • Provides regular updates on emerging threats, risks, workplace safety concerns, and operational vulnerabilities to Security leadership, Risk, and cross-functional partners. • Creates, conducts, and promotes ongoing security and workplace safety awareness campaigns, ensuring employees understand policies, emergency procedures, reporting channels, and best practices. • Develops and oversees inspection and risk assessment programs for physical security, workplace environments, safety equipment, and facility operations. • Leads the development, refinement, and maintenance of emergency response plans, including evacuation procedures, crisis communication, fire/life safety programs, continuity protocols, and coordination with external emergency responders.
Job Requirements
- Demonstrates broad and deep domain expertise across global security operations.
- College degree or equivalent combination of education and extensive relevant experience; advanced professional security certifications strongly preferred (e.g., APP, PSP, CPP, CTM)
- Extensive experience supporting global operations, including international travel risk, regional threat considerations, and cross-border security challenges
- Proven leadership in developing, governing, and continuously improving business continuity, crisis management, and emergency response programs at an organizational or enterprise level
- Expert knowledge of intelligence collection, analysis, and dissemination, with the ability to shape intelligence strategy and guide executive decision-making
- Expert-level proficiency in Power BI or similar analytics and data visualization platforms, including defining enterprise metrics, dashboards, and reporting standards
- Advanced risk and data analytics expertise, with the ability to evaluate data quality at scale, quantify enterprise risk, and drive mitigation strategies aligned to business objectives
- Exceptional ability to influence, advise, and collaborate with senior leaders and cross-functional partners across the organization and regions
- Outstanding interpersonal, written, and verbal communication skills, with demonstrated experience presenting complex security and risk topics to executive audiences
- Strong organizational and prioritization skills, including oversight of multiple teams, programs, or regions with competing demands
- Demonstrated ability to lead effectively in fast-paced, high-pressure environments, including during critical incidents or enterprise-level events.
Benefits
- Health insurance
- Professional development
- Remote work options
- Employee resource groups
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