• Manage the intake process for training and enablement requests — triaging needs, scoping projects, and aligning priorities with key stakeholders across Operations. • Design, develop, evaluate, and maintain compelling, engaging, and scalable eLearning content for onboarding and ongoing training across Operations. • Manage and maintain the LMS, ensuring courses are properly assigned, completion is tracked, and learning paths are optimized for engagement and performance. • Serve as the LMS subject matter expert, overseeing course structure, reporting, content governance, and collaboration with cross-functional teams. • Co-own the knowledge enablement ecosystem by maintaining and expanding our Guru knowledge base — organizing content, implementing standards, and ensuring knowledge accuracy and accessibility. • Partner with subject matter experts and leadership to revise, approve, and maintain content that reflects current processes and business needs. • Track training KPIs and learning analytics to measure impact, identify gaps, and continuously improve the learner experience. • Support and evolve internal enablement communications to reinforce key learning initiatives.

• Lead the design and delivery of high-impact projects in one or more of the following areas: Design System, Common Workflows, Growth UX, or Workload UX • Collaborate with Product Management, Engineering, and other designers to define and implement scalable patterns, workflows, and user journeys that drive clarity, consistency, and delight • Leverage AI-assisted research and rapid prototyping to validate ideas, accelerate discovery, and inform evidence-led design decisions • Champion accessibility, usability, and design quality, ensuring every solution meets or exceeds our standards for excellence • Mentor and support other designers, engineers, and PMs in best practices for your area of focus • Measure and communicate the impact of your work through usability, satisfaction, adoption, and business metrics • Participate in and help facilitate design reviews, standards audits, and cross-team ceremonies to drive alignment and continuous improvement

• Design Governance: Direct the end-to-end design process from concept through "Issued for Construction" (IFC) documents. • Design Coordination: Lead the integration between CSA, MEP, ICT, and Security disciplines. • Procurement Support: Assist in the technical review of long-lead equipment submittals. • Stakeholder Management: Serve as the primary liaison between the owner, the Architect of Record (AOR), and the General Contractor. • Stakeholder Communication: Prepare and present technical status reports and PowerPoint decks. • Technical Compliance: Ensure all site-level design changes comply with owner standards and local building codes. • RFI & Submittal Management: Manage and expedite the technical review of RFIs and submittals. • Risk Mitigation: Identify potential design-related risks and develop rapid solutions. • BIM Coordination: Utilize Revit/Navisworks for real-time clash detection. • Value Engineering (VE) Leadership: Proactively lead Value Engineering workshops. • Project Closeout: Oversee implementation of the Quality Management System as it relates to design accuracy.

• Craft pixel perfect designs that enhance and expand the platform. • See designs from start to finish, from the initial idea through to production, ensuring the highest quality in every deliverable. • Create and evolve design systems, prototypes, and other necessary assets to bring innovative ideas to life on our platform.