• Act as the primary owner of enterprise systems administration across all regions. • Provide end-to-end global IT support, ensuring timely issue resolution for a distributed workforce. • Own onboarding, offboarding, and role-based access management across systems and applications. • Manage endpoint provisioning, security, patching, and lifecycle management. • Maintain and enforce IT and security policies aligned with organizational risk tolerance. • Support vulnerability management, security testing, and remediation efforts. • Lead first-level response and coordination for IT and security incidents. • Partner closely with other business functions like Talent, Security, Finance and Business leaders to align IT operations with growth priorities. • Manage relationships with vendors, and tooling partners as needed. • Drive IT and security awareness through clear communication, documentation, and best-practice guidance.

• Act as remote on-site technical support for users in the New York office. • Support employee onboarding and offboarding processes. • Set up workstations, meeting rooms, and video conferencing equipment. • Provide general IT troubleshooting, acting as first-level support. • Manage the internal IT support ticket queue, performing triage and escalation when needed. • Follow escalation protocols and ensure timely responses to support requests. • Participate in an on-call rotation, when required.

• Lead multi-solution implementations for strategic customers • Collaborate with Enterprise Architects and Product teams to define customer requirements • Shape the enterprise narrative on GenAI and Agentic technologies • Serve as a trusted advisor to senior customer stakeholders • Design, architecture and communicate full-stack applications and microservices • Capture field-proven use cases to funnel back to Product & Engineering • Thrive in a start-up-like environment and own delivery sprints

• Manage the daily functions of the IT department, including support escalations, project execution, and strategic initiatives • Serve as the primary administrator for our MDM solutions (Microsoft Intune, Jamf, etc.) • Implement security policies, conduct internal audits, and maintain audit-ready documentation • Continuously improve our IT systems, develop best practices, write knowledge base articles, and identify opportunities for automation