• A Senior Site Reliability Engineer (SRE) is expected to own the operational stability and performance of Juul’s hybrid cloud infrastructure (Nutanix, AWS/GCP). • This involves leading automation efforts, architecting for reliability, and acting as the final escalation point for critical incidents to ensure the platform is scalable and efficient. • Design, deploy, and maintain enterprise-scale Nutanix AHV clusters and Prism Central for multi-cluster management. • Expert-level proficiency with Nutanix CLI (nCLI and acli) for advanced operations, troubleshooting, and automation. • Develop automation scripts using Nutanix REST APIs, Python SDK, PowerShell, and Terraform for infrastructure-as-code. • Design disaster recovery solutions using Leap, Protection Domains, cross-cluster replication, and metro clustering. • Lead L3 troubleshooting using advanced diagnostics, log analysis (CVM, Genesis), NCC health checks, and cluster service resolution.

• Provision and deliver computer systems and services, both on-premise and cloud hosted solutions • Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies • Design and deliver secure cloud solutions in Office 365 and Azure • Architecture, design, system evaluation and analysis, and infrastructure assessments • Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc. • Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system • Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget • Provide timely updates and feedback to the internal team and clients regarding project status activities being on-track. • Drive technical implementation tasks to completion by budgeted deadlines • Proactively communicate with clients to ensure requests are properly addressed • Collaborate with team members to troubleshoot onboarding implementation issues as they arise • Other duties as assigned.

• Design, implement, and manage SLOs, SLIs, and error budgets, ensuring reliability aligns with user expectations and business objectives. • Develop production-grade software to enhance system reliability and reduce manual toil through automation. • Implement and optimize observability solutions using tools like OpenTelemetry, with a focus on high-cardinality metrics, distributed tracing, and actionable insights. • Drive postmortem processes and lead in-depth root cause analyses for incidents, ensuring lessons learned are effectively applied to prevent recurrence. • Define and monitor MTTx metrics (MTTA, MTTR, MTTF), using them to guide system improvements and measure reliability progress. • Design and participate in Chaos Engineering exercises. • Collaborate with engineering teams to design systems with reliability and scalability in mind, incorporating capacity planning, resiliency patterns, and modern deployment strategies (e.g., Canary, Blue-Green). • Lead design reviews for alerting strategies, ensuring effective signal-to-noise ratios in monitoring and incident management. • Advocate for and implement best practices in incident response and system design to achieve optimal uptime and performance.

• Hire, onboard, and grow your SRE team; coach career development and performance • Foster a psychologically safe, blameless culture that favors learning over blame and emphasizes engineering over firefighting • Ensure a sustainable operational coverage; monitor on-call health and workload • Track and cap toil so engineers spend the majority of time on project work that reduces future toil • Establish and operationalize SLIs/SLOs and error budgets with service owners; run reliability reviews and hold teams accountable to outcomes • Define reliability standards, runbooks, readiness checklists, and alerting patterns (including SLO-based alerting) • Partner with product/EMs to align reliability work with service goals and customer experience, not as a gate but as an enabler • Ensure incident response readiness; lead/coordinate major incidents; drive fast, high-quality postmortems and systemic fixes • Measure MTTR, change failure rate, SLO posture, and repeat-incident reduction; publish learning broadly • Lead software-first reliability investments: observability, deployment safety (canary/blue-green), resilience testing/chaos, and self-service guardrails • Drive platform improvements (IaC, CI/CD, Kubernetes) and internal tools that scale operations and improve developer experience