• Manage one large, complex project with multiple communication channels or several smaller projects simultaneously. • Define and maintain project scope, objectives, and deliverables by translating business, clinical, or technical requirements into actionable plans that operate within Capital Rx’s existing agile framework. • Work closely with internal subject matter experts as well as cross functional parties from sales, operations, compliance, product, scrum team, and others to identify project needs • Interact daily with product manager and scrum teams with effective and efficient communications to ensure proper tracking of project roadmap and hold all project team members accountable for accurate and timely completion of assigned tasks. • Maintain open and consistent communication with all stakeholders through regular status updates and feedback loops. • Identify, track and report project progress, risks and if necessary, present a mitigation plan to leadership and stakeholders during weekly status meeting and other internal meetings. • Establish and manage project tracking systems and tools (e.g., Jira) to support agile workflows and task execution. • Ensure project deliverables meet quality standards, compliance requirements, and stakeholder expectations.

• Own weekly and biweekly team rhythms: agendas, pre-reads, notes, action items, follow-ups, and decision capture • Ensure “what matters this week” is clear and commitments actually land • Organize and facilitate: • Weekly Growth & Acquisition team meetings • Monthly culture meetups • Planning and execution of the July Team Offsite • Own planning → kickoff → execution → launch → readout for major initiatives, including but not limited to: • Internationalization • Product launches • Strategic, high-impact growth initiatives • Build and maintain integrated project plans with milestones, owners, dependencies, risks, and critical path • Ruthlessly manage scope, timelines, and trade-offs to keep work moving • Proactively identify blockers and risks; escalate early with options and recommendations — no surprises • Act as the primary point of contact for XFN partners (Product, Engineering, Marketing, Sales, RevOps, CS, Finance, Legal, etc.) • Own cross-functional dependencies, surface misalignment early, and drive teams to resolution while keeping execution moving. • Turn messy inputs into clean, exec-ready outputs: • Weekly leadership updates • Monthly scorecards and business review materials • Decision memos and “what changed / what we need” summaries • Reduce ad-hoc pings by creating clear, trusted updates • Ensure the team consistently tracks OKRs and key initiatives, providing clear editorial updates that explain progress and impact. • Maintain lightweight dashboards and status updates highlighting progress, risks, asks, and next milestones • Ensure every initiative has clear owners, success metrics, timelines, and documented outcomes

• Managing all aspects of publications projects from inception to completion. • Facilitating multidisciplinary project teams. • Interfacing with each department within the company. • Meeting client and management expectations. • Establishing strong faculty relationships. • Ensuring programs remain on target and within agreed-upon parameters. • Responsible for budget development, maintenance, and reconciliation • Managing external suppliers. • Keeping programs on time and focused on primary objectives. • Providing ongoing updates to internal team members and client contact(s). • Resource management. • The number of simultaneous programs managed is dependent on the scope and nature of each initiative.

• Assist in the development and review of project SOW’s • Develop project plans and schedules necessary for the successful completion of projects and rollouts • Negotiate, schedule and coordinate project resources as needed, leveraging Optus resources whenever possible • Place and/or coordinate equipment and material orders and shipments needed for projects • Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work • Conduct conference calls with customers and vendors to update project progress and status • Take necessary action to keep projects on schedule and on budget • Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project • Develop internal process documentation and external customer documentation • Develop opportunities to improve the pre or post project/installation processes • Possess an in-depth understanding of customer specific account requirements • Coordinate complex new or move, add, changes for carrier services if needed • Handles complex scopes of work, issues, or customer challenges; escalates to Management if needed • Serve as mentor/trainer for team members as assigned by Management • Model appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward • Other duties or tasks as assigned by management