• Oversee multiple project activities associated with the onboarding of major clients • Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements • Identify, assess, and mitigate project risks and resolve obstacles • Support and manage projects on behalf of IT

• Lead and manage assigned programs from proposal through closeout, ensuring delivery against contractual requirements, cost, schedule, technical, and quality objectives • Serve as the primary customer interface, building strong relationships and ensuring alignment of expectations, scope, and execution plans • Develop, execute, and maintain program plans; conduct regular internal and external program reviews to track progress, performance, risks, and corrective actions • Proactively identify, assess, and mitigate program risks, issues, and unplanned events to minimize impact to the customer and organization • Foster a collaborative, high-performance team environment by encouraging shared ownership, leadership behaviors, and continuous improvement • Ensure program teams have the resources, tools, and clarity needed to meet regulatory, contractual, and organizational standards • Manage program financials, including forecasting, budgeting, variance analysis, and corrective actions to meet financial objectives • Support proposal development, including responding to RFIs/RFQs, developing ROMs, BOMs, pricing, and staffing plans • Translate customer mission and objectives into account and company strategic goals; contribute to strategic planning and new business development efforts • Define, track, and report performance metrics to measure service delivery effectiveness and identify improvement opportunities • Lead or contribute to process improvement initiatives, compliance efforts, and service performance management frameworks • Analyze workload and performance data to inform staffing plans and operational decisions • Ensure consistent delivery of high-quality services through adherence to organizational standards and best practices

• Lead end-to-end delivery of SAP S/4HANA implementation streams • Own governance, planning, risk & issue management, dependencies and schedule control • Ensure delivery on time, within scope and budget • Drive cross-functional collaboration across Finance, Supply Chain, Procurement, Commercial, HR and more • Act as the key bridge between business teams and SAP delivery teams • Support definition and validation of business requirements and process design • Ensure S/4 design and data model decisions align with business objectives and compliance • Lead business readiness, cutover planning and post-go-live stabilisation with a value-driven mindset • Oversee data migration planning: mapping, cleansing, transformation and validation • Coordinate data governance, quality frameworks and cutover readiness with SI partners • Engage senior business leaders on scope, priorities, risks and benefits • Manage System Integrators, third-party vendors and internal leadership • Deliver clear, consistent updates to programme boards and executive sponsors

• Become a trusted advisor working together with our clients • Manage a diverse set of projects extending across multiple disciplines • Serve as the primary client-facing lead for project planning, delivery, risk management, and communication • Own project governance, including status reporting, issue/risk escalation, and stakeholder engagement