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Legal Intake, Client Communications Specialist
Location
Colombia
Posted
144 days ago
Salary
0
Seniority
Senior
Job Description
Legal Intake, Client Communications Specialist
NeoWork
• Handle inbound calls from new leads, referrals, and active clients • Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days) • Qualify personal injury and mass tort cases based on defined criteria • Guide qualified callers through next steps and secure completed intake and signed engagement • Coordinate and confirm e-signatures and required documentation • Warm transfer qualified cases to attorneys or intake managers • Provide status updates to clients and respond to inquiries professionally • Escalate urgent situations related to injuries, medical needs, or legal deadlines • Maintain accurate and detailed case notes in FileVine or CRM systems • Support surge intake needs during mass tort campaigns
Job Requirements
- Strong spoken English and clear, professional written communication
- Prior experience in legal intake, personal injury, mass tort, healthcare intake, insurance claims, or regulated contact centers
- Comfort with consultative and persuasive conversations, including closing for next steps or signatures
- Ability to handle distressed or urgent callers with emotional control and empathy
- High attention to detail and strict adherence to intake scripts and qualification criteria
- Experience working with CRM systems, legal case management tools, or similar platforms
- Ability to perform well in a fast-paced, high-volume environment
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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