Job Closed
This listing is no longer active.
Helping educators bring learning and belonging to every child. #AV1Robots
Customer Success Manager
Location
Germany
Posted
134 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager
No Isolation
• Establish trust & credibility: You will join Account Managers in key stakeholder meetings to build a relationship from the very start. Your presence provides the reassurance decision-makers need; by outlining the support journey, you demonstrate that they are not just acquiring technology, but gaining a dedicated partner to guide them • Orchestrate holistic onboarding: You will take full ownership of the implementation phase, ensuring that schools feel capable and supported from day one. This involves training administrators on the AV1 Admin portal and, crucially, guiding teachers on the pedagogical integration of the robot to ensure it becomes a seamless part of the classroom dynamic • Drive adoption & expansion: You don't just maintain accounts; you nurture them. By monitoring usage health and maintaining close contact with inclusion managers, you will identify opportunities where the client can expand their fleet to support more students, effectively turning successful pilots into scalable programs • Act as the pedagogical expert: You will serve as the primary source of reassurance for teachers and other stakeholders. When questions arise regarding privacy, classroom interaction, or social inclusion, you will answer with the empathy and credibility of a fellow education professional • Champion client care: You are the face of our service. You will handle day-to-day inquiries with speed and warmth, resolving immediate questions while efficiently triaging complex technical issues to our support levels. You ensure that every stakeholder feels heard and helped
Job Requirements
- Pedagogical DNA: You have a professional background in education (e.g., as a teacher, special education pedagogue, or school leader). You possess deep empathy for the classroom environment and can credibly address the concerns of teachers because you speak their language
- System knowledge: You have a solid understanding of the German education system and its structures (Länder, Schulträger, Kommunen). You know how decisions are made in the public sector and can navigate administrative environments with confidence
- Commercial awareness: While your heart is in education, you understand that impact requires scale. You are comfortable identifying opportunities where a school could do more - spotting the potential to expand a small fleet into a wider solution - and nurturing those conversations
- Communication & presence: You are a confident communicator who can capture a room, whether pitching to a municipal board or training a group of teachers. You have excellent communication skills in German and professional fluency in English
- Tech-savvy & mobile: You are comfortable mastering digital tools and teaching others how to use them. You are also willing to travel regularly across NRW - and occasionally to other key German cities - to build relationships in person
Benefits
- Attractive Compensation: A competitive salary package
- A purpose-led culture: We set high standards because our mission demands it, and we support each other with genuine care. You will join a purpose-led team that gives you the space to do your best work
- Tools & Enablement: We equip you to succeed. You will benefit from a dedicated partnership with Marketing, Product, and Sales, ensuring you have the high-quality collateral, case studies, and cross-functional support needed to scale your impact
- Collaborative Environment: You will report to our Director of Customer Success and collaborate closely with colleagues in Munich, London, and Oslo, connecting you to a network of expertise across Europe
Related Guides
Related Job Pages
More Customer Success Manager Jobs
• Act as the primary post-sales point of contact for assigned enterprise accounts. • Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders. • Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion. • Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey. • Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model. • Lead POCs, pilots, and solution delivery for strategic customers. • Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services. • Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations. • Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture. • Monitor key success metrics and proactively recommend strategies to maximize ROI. • Drive adoption of new AI-powered product features and coach customer teams on best practices. • Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities. • Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities. • Enable customer teams to self-serve through training, documentation, and workshops. • Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities. • Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.
• Guide customers through the transition from onboarding/implementation to the CSM phase of their lifecycle • Conduct proactive communication and hold Quarterly Business Reviews to optimize product adoption and identify expansion opportunities • Assess opportunities for product enhancements and liaise with the Product team as necessary • Take ownership of client communication, satisfaction, and retention for assigned accounts • Identify and coordinate clinical trial study design opportunities • Collaborate with cross-functional teams to enhance the overall customer experience, addressing pain points and use cases identified during the sales process and client lifecycle • Address inbound product/feature queries via Live Chat, email, and phone • This role is relationship-centric with some upsell opportunities and potential incentivized commissions
HubSpot CRM Architect – Contract
BlackBox StrategiesBlackBox takes a hands-on approach, partnering with owners to drive revenue growth through process and automation.
• Architect HubSpot across all Hubs (CRM, Marketing, Sales, Service, Ops) • Design data model, lifecycle stages, pipelines, and core objects • Configure workflows, automation, lead routing, and scoring • Implement and validate integrations with the client’s existing stack • Support data migration, cleanup, and QA • Build dashboards and reporting for operational and executive visibility • Document system architecture and implementation decisions • Deliver clean handoff of a production-ready HubSpot environment
• Own and execute the end-to-end Customer Success strategy across Houzz Advertising and Houzz Software. • Build, lead, and scale a high-performing Customer Success organization including onboarding, account management, renewals, and expansion support. • Establish a customer-centric culture focused on value realization, outcomes, and long-term partnerships. • Full executive ownership of Retention Rate and Product Adoption Rate KPIs across all customer segments. • Design and operationalize programs that drive: Higher renewal rates and reduced churn, Deeper, faster, and more consistent product adoption, Increased customer lifetime value (LTV) • Develop clear success plans, health scoring, and intervention models to proactively manage risk and expansion opportunities. • Define and optimize the customer lifecycle, from onboarding through renewal and expansion. • Ensure seamless handoffs from Sales to Customer Success with clear expectations and success metrics. • Champion the voice of the customer, ensuring feedback loops inform product roadmap, pricing, and go-to-market strategy. • Partner closely with Sales & Revenue Leadership on renewals, expansions, and customer segmentation. • Build a metrics-driven Customer Success organization, with clear dashboards, forecasting, and accountability. • Recruit, develop, and retain top Customer Success leadership and frontline talent.
