Houzz

• Advise on AI products, SaaS software, marketplace issues, payments, advertising, privacy, and emerging technologies • Support strategic legal initiatives, including litigation, intellectual property, and regulatory matters • Drive legal review of marketing copy, promotions, customer-facing disclosures, and go-to-market initiatives • Draft, review, and negotiate a broad range of commercial agreements • Partner cross-functionally to resolve customer escalations and disputes • Lead routine privacy reviews and partner on complex privacy matters

• Take responsibility and ownership of the Houzz SEO and AEO strategy across all geos (14 sites total) • Implement a white hat AEO/GEO strategy involving content marketing, reputation management, digital PR, and PMM • Manage an offsite SEO strategy that positions Houzz as a best in class SaaS product, partnering closely with the global PR team • Act as the SEO product manager and implement customer facing changes on both the B2B and Consumer verticals; own all steps of your projects • Manage SEO engineering sprints, and partner with other Product Managers to lead SEO/AEO driven initiatives on other pagetypes • Identify areas of SEO opportunity in site structure, on-page optimization, and keyword tracking • Conduct keyword research and competitor research • Monitor and report on rankings, traffic, and conversion performance and communicate proactively with leadership • Write copy or edit existing copy to improve SEO/AEO performance • Continually expand your knowledge of SEO/AEO and mentor the team

• Own the company's technical accounting function—leading U.S. GAAP research, policy development, and audit-ready documentation—while setting the financial reporting roadmap and ensuring technical conclusions are sound, scalable, and aligned with business strategy. • Lead core accounting operations end-to-end, including payroll accounting, order-to-cash, close governance, and reconciliations—ensuring accuracy, strong controls, and continuous acceleration of cycle time. • Own international accounting and tax compliance operations—spanning multi-currency consolidation, intercompany eliminations, statutory reporting, and domestic and cross-border tax filings—while serving as a key liaison to external auditors and tax advisors. • Build, coach, and develop a high-performing accounting team—establishing clear standards, scalable playbooks, and a culture of technical excellence, accountability, and continuous improvement. • Drive accounting transformation through process standardization, automation, and responsible AI adoption—building a faster, more scalable finance function without sacrificing controls or auditability. • Establish and continuously strengthen the internal controls environment—designing, documenting, and maintaining SOPs, control frameworks, and process standards across accounting operations—ensuring controls are audit-ready, scalable, and evolve alongside business growth and emerging risk areas. • Drive SOX readiness through control design, scoping, and deficiency remediation, while championing SOP adoption across the team through structured training, clear ownership, and a culture of continuous improvement.

• Own the "big picture" for the document journey, defining the logic of how we move from lead to paid invoice. • Ensure the roadmap is a direct response to the high-stakes workflow needs of our professionals, translating their business challenges into a seamless, growth-oriented product strategy. • Build features that allow Pros to see the real-time impact of Change Orders and Purchase Orders on their project’s bottom-line profitability. • Ensure all financial documents (Invoices, Credits, etc.) maintain a strict audit trail, meet US accounting standards, and reconcile perfectly with the Pro’s general ledger. • Partner with the Accounting and Reports team to define how document data powers financial insights. • Collaborate with PMs across Houzz Pro to automate document generation across the project lifecycle. • Navigate the complexities of US Sales Tax application within invoicing and ensure digital payment workflows comply with financial regulations. • Write crisp PRDs, manage the backlog, and lead sprint planning to deliver high-visibility features that directly impact Houzz Pro’s revenue and Pro retention. • Define and track "North Star" KPIs such as payment adoption, time-to-invoice, and financial data accuracy. • Engage directly with Pros and collaborate with the Product Marketing team to deeply understand their needs. • Partner with Design to transform complex financial workflows into intuitive experiences.

• Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations • Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro • Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements • Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience • Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support • Maintain detailed documentation of migration processes and progress for internal tracking and customer communication • Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness • Communicate effectively with accounts via phone and Salesforce

• Manage and onboard advertiser media assets, including organizing photos and assembling native ad creatives • Support campaign execution and performance tracking • Transform campaign metrics into clear, accessible, and actionable presentations • Create visually engaging, client-facing reports that communicate data-driven insights on advertising performance • Ensure advertiser profiles are accurate, complete, and up-to-date • Partner with the Brand Ads Sales team on strategic planning and client communications • Work alongside teams across the organization, such as Editorial and Finance, to support key initiatives • Ability to manage multiple priorities with precision, maintain high accuracy in deliverables, and ensure timely, responsive communication with clients • Communicate professionally with advertisers via email and virtual platforms • Work aligned with US Eastern Time Zone business hours

• Design scalable concepts -- We design for many platforms and content types. We drive design ideas from early business needs, through rough concepts, to final, pixel-perfect implementation. • Show attention to details on all levels -- Our work doesn't begin or end with pixels. We are constantly brainstorming new ideas and concepts while optimizing our current experiences. • Stay on brand, until you can’t -- We know how to work within a design system while recognizing opportunities to draw outside the lines and improve our design language. • Be a team player -- We don’t design in a bubble and everyone has a voice in our projects.

• Be the expert on our professionals: who they are, what they look for, and how they look for it • Create paid and platform campaigns designed to maximize ROI and revenue • Measure and optimize paid and platform campaigns • Work with cross-functional teams of creatives and analysts to drive optimizations across paid campaigns, platform placements, landing pages, ad and copy creatives, and lifecycle • Test new advertising channels, features, and placements with the ability to define, measure and identify successful tests and scale these programs • Manage a P&L for paid spend and company resources • Leverage our strong and authentic brand and incredible wealth of content to execute on marketing strategies through paid and platform channels

• Quickly respond to Houzz professionals via our inbound phone line or case rotation as a member of our pooled support team, while providing superior customer service • Support all other teams in the Industry Solutions channel to ensure we are providing the best service possible to reduce churn and increase software engagement • Contribute to a positive work environment and embody the Houzz culture • Answer software questions on program performance and functionality • First line of defense for Houzz Pro membership questions, including cancellations, upgrades, renewals, and more - successfully work with our Client Retention Specialist team to help resolve subscription cancellation, downgrade, or refund requests • Handle cancellations for professionals in their free trial, free trial grace period, and homeowner accounts among other scenarios • Foster program value and advance a positive program experience • Maintain KPIs for cases solved per day per rep, case solve time, QA, phone SLA, phone utilization, CSAT, engagement, and held upsell referrals • Correctly escalate cases to appropriate Houzz teams as required; including but not limited to Product Support Specialists II, QuickBooks Online Experts, Client Retention Specialists, Client Onboarding Specialists, Client Success Managers, Website Designers, and Account Executives • Refer professionals to our Growth and Upsell teams to upgrade their services • Train professionals on the software through Zoom meetings to help them deeply engage • Work with Ultimate pros assigned to our team to uncover Houzz profile and marketing areas of improvement, assist with questions about leads and help manage their subscription • Proactively engage all levels of pros in the software, identify learning opportunities, and follow up each interaction with specific homework for the pro based on the criteria to get the pro entrenched in the software • Attend continued software training sessions with the team or the larger industry solutions channel • Ad Hoc responsibilities as required

• Lead enablement for product and process launches, including readiness planning, messaging enablement, objection handling, and reinforcement to ensure adoption. • Partner with cross-functional teams to ensure enablement content and training align with positioning, workflows, and seller motions. • Drive adoption of change by developing reinforcement plans and manager toolkits that sustain behavior change. • Develop and maintain scalable enablement assets (playbooks, talk tracks, battlecards, guides, coaching frameworks) with a focus on usability and standardization. • Partner with sales managers to strengthen coaching capability through coaching frameworks, enablement reinforcement, and manager-led execution. • Support the adoption of tools, processes, and methodologies across the sales organization. • Provide regular reporting and insights to stakeholders on enablement adoption and outcomes, highlighting recommendations and improvement plans. • Serves as a consultative partner for reps seeking resources, guidance, or training support.