Houzz

• Own the "big picture" for the document journey, defining the logic of how we move from lead to paid invoice. • Ensure the roadmap is a direct response to the high-stakes workflow needs of our professionals, translating their business challenges into a seamless, growth-oriented product strategy. • Build features that allow Pros to see the real-time impact of Change Orders and Purchase Orders on their project’s bottom-line profitability. • Ensure all financial documents (Invoices, Credits, etc.) maintain a strict audit trail, meet US accounting standards, and reconcile perfectly with the Pro’s general ledger. • Partner with the Accounting and Reports team to define how document data powers financial insights. • Collaborate with PMs across Houzz Pro to automate document generation across the project lifecycle. • Navigate the complexities of US Sales Tax application within invoicing and ensure digital payment workflows comply with financial regulations. • Write crisp PRDs, manage the backlog, and lead sprint planning to deliver high-visibility features that directly impact Houzz Pro’s revenue and Pro retention. • Define and track "North Star" KPIs such as payment adoption, time-to-invoice, and financial data accuracy. • Engage directly with Pros and collaborate with the Product Marketing team to deeply understand their needs. • Partner with Design to transform complex financial workflows into intuitive experiences.

• Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations • Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro • Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements • Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience • Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support • Maintain detailed documentation of migration processes and progress for internal tracking and customer communication • Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness • Communicate effectively with accounts via phone and Salesforce

• Manage and onboard advertiser media assets, including organizing photos and assembling native ad creatives • Support campaign execution and performance tracking • Transform campaign metrics into clear, accessible, and actionable presentations • Create visually engaging, client-facing reports that communicate data-driven insights on advertising performance • Ensure advertiser profiles are accurate, complete, and up-to-date • Partner with the Brand Ads Sales team on strategic planning and client communications • Work alongside teams across the organization, such as Editorial and Finance, to support key initiatives • Ability to manage multiple priorities with precision, maintain high accuracy in deliverables, and ensure timely, responsive communication with clients • Communicate professionally with advertisers via email and virtual platforms • Work aligned with US Eastern Time Zone business hours

• Design scalable concepts -- We design for many platforms and content types. We drive design ideas from early business needs, through rough concepts, to final, pixel-perfect implementation. • Show attention to details on all levels -- Our work doesn't begin or end with pixels. We are constantly brainstorming new ideas and concepts while optimizing our current experiences. • Stay on brand, until you can’t -- We know how to work within a design system while recognizing opportunities to draw outside the lines and improve our design language. • Be a team player -- We don’t design in a bubble and everyone has a voice in our projects.

• Be the expert on our professionals: who they are, what they look for, and how they look for it • Create paid and platform campaigns designed to maximize ROI and revenue • Measure and optimize paid and platform campaigns • Work with cross-functional teams of creatives and analysts to drive optimizations across paid campaigns, platform placements, landing pages, ad and copy creatives, and lifecycle • Test new advertising channels, features, and placements with the ability to define, measure and identify successful tests and scale these programs • Manage a P&L for paid spend and company resources • Leverage our strong and authentic brand and incredible wealth of content to execute on marketing strategies through paid and platform channels

• Quickly respond to Houzz professionals via our inbound phone line or case rotation as a member of our pooled support team, while providing superior customer service • Support all other teams in the Industry Solutions channel to ensure we are providing the best service possible to reduce churn and increase software engagement • Contribute to a positive work environment and embody the Houzz culture • Answer software questions on program performance and functionality • First line of defense for Houzz Pro membership questions, including cancellations, upgrades, renewals, and more - successfully work with our Client Retention Specialist team to help resolve subscription cancellation, downgrade, or refund requests • Handle cancellations for professionals in their free trial, free trial grace period, and homeowner accounts among other scenarios • Foster program value and advance a positive program experience • Maintain KPIs for cases solved per day per rep, case solve time, QA, phone SLA, phone utilization, CSAT, engagement, and held upsell referrals • Correctly escalate cases to appropriate Houzz teams as required; including but not limited to Product Support Specialists II, QuickBooks Online Experts, Client Retention Specialists, Client Onboarding Specialists, Client Success Managers, Website Designers, and Account Executives • Refer professionals to our Growth and Upsell teams to upgrade their services • Train professionals on the software through Zoom meetings to help them deeply engage • Work with Ultimate pros assigned to our team to uncover Houzz profile and marketing areas of improvement, assist with questions about leads and help manage their subscription • Proactively engage all levels of pros in the software, identify learning opportunities, and follow up each interaction with specific homework for the pro based on the criteria to get the pro entrenched in the software • Attend continued software training sessions with the team or the larger industry solutions channel • Ad Hoc responsibilities as required

• Lead enablement for product and process launches, including readiness planning, messaging enablement, objection handling, and reinforcement to ensure adoption. • Partner with cross-functional teams to ensure enablement content and training align with positioning, workflows, and seller motions. • Drive adoption of change by developing reinforcement plans and manager toolkits that sustain behavior change. • Develop and maintain scalable enablement assets (playbooks, talk tracks, battlecards, guides, coaching frameworks) with a focus on usability and standardization. • Partner with sales managers to strengthen coaching capability through coaching frameworks, enablement reinforcement, and manager-led execution. • Support the adoption of tools, processes, and methodologies across the sales organization. • Provide regular reporting and insights to stakeholders on enablement adoption and outcomes, highlighting recommendations and improvement plans. • Serves as a consultative partner for reps seeking resources, guidance, or training support.

• Build the Marketing Suite Strategy: Lead the development of our AI-driven Autonomous Sales Agents - utilizing LLMs to engage, qualify, and book meetings for Pros in real-time. • Own the Consumer Platform: Manage and innovate on the "Green Side" of Houzz. You will oversee the homeowner journey across Photos, Ideabooks, Stories, Discussions, and the Homefeed, ensuring these surfaces drive high-intent demand for our home renovation professionals. • Master Lead Fulfillment: Own the end-to-end fulfillment process. You are responsible for ensuring every lead whether it comes from Houzz or an external channel is nurtured and converted via "Speed to Contact" and automated qualification. • Multi-Channel Demand Gen: Develop tools to help Pros capture demand beyond Houzz, including website optimization, custom lead forms, and utility-driven consumer tools (e.g., project ROI estimators, 3D modeling). • Lead Integrity: Implement AI-driven gating to protect Pros from spam and ensure they only spend time on high-value, qualified opportunities. • ROI Infrastructure: Build the attribution and reporting dashboard that proves the revenue generated by the Marketing Suite across all homeowner touchpoints.

• Advise product and engineering teams on new features, launches, and iterations across Houzz Pro, including subscriptions, lead generation, CRM tools, and marketing automation. • Provide legal guidance to teams on: consumer protection, advertising, disclosures, auto-renewal, AI, pricing, and feature gating. • Spot regulatory risk early and translate legal requirements into workable product and UX guidance. • Partner with stakeholders on data use, consent flows, and regional compliance considerations. • Escalate complex, novel, or high-risk issues to senior legal leadership as appropriate. • Draft, review, and negotiate commercial agreements supporting Houzz Pro and related business teams. • Help design scalable contract review and intake processes to support a commercial pipeline. • Act as a legal partner to Sales and Sales Ops for Houzz Pro. • Support Sales and Marketing teams on customer-facing terms, promos, pilot programs, and new monetization initiatives. • Advise on sales claims, marketing language, and competitive positioning to ensure accuracy and compliance.

• Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education • Define clear learning objectives tied to adoption, retention, and customer outcomes • Develop role-based, lifecycle-aligned curricula for customers and partners • Ensure training programs support successful onboarding, early activation, and long-term value realization • Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership • Define training packages, delivery models, and success criteria • Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training • Track revenue contribution, attach rate, and ROI of training services • Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials • Translate product capabilities into practical, outcome-driven customer workflows • Continuously update training content based on product changes, customer feedback, and adoption data • Enable and certify internal and external facilitators to deliver customer and partner training • Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes • Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue • Measure engagement and effectiveness of training delivery and content