CorServ

• Help build the next generation credit card processing platform that powers real-time financial transactions • Design, optimize, and support high volume transaction processing systems in a 24/7 production environment • Build and support operational systems responsible for transaction processing, reconciliation, data integrity, and reporting • Design, build, and maintain batch interfaces, backend services, and API integrations supporting transaction processing and operational reporting • Demonstrable fluency in utilizing AI tools and optimizing workflows to incorporate agentic AI • Support and enhance existing data pipelines and reporting frameworks using Microsoft SQL and other development tools • Lead the resolution of ambiguous or complex technical problems, applying strong analytical and problem-solving skills to deliver effective solutions • Write clean, maintainable, and well-tested code, while contributing to strong engineering practices and testing standards • Follow secure coding standards and ensure all systems comply with data protection, security, and privacy requirements • Translate business requirements into scalable technical solutions, clearly communicating trade-offs between speed, scalability, and maintainability • Contribute to the growth of the engineering team through knowledge sharing, documentation, and technical demonstrations

• Work cases making outbound calls to verify suspected fraudulent authorizations • Work chargeback and dispute cases for VISA and Mastercard programs as needed • Work closely with the Fraud Analyst and Risk Manager to identify fraud patterns and resolve trends • Review FDWC cases • Make outbound calls/emails to cardholder to verify authorizations • Review suspect payments • Review active fraud patterns as needed • Act as secondary to Fraud Analyst for administration • Other duties as assigned

• Coordinate and execute system conversion activities with precision, ensuring data integrity and alignment with project timelines • Analyze and map data between source systems and target platforms, identifying discrepancies and resolving issues proactively • Perform data validation, reconciliation, and quality assurance testing throughout all conversion phases (pre-conversion, conversion, post-conversion) • Troubleshoot and resolve conversion-related issues; escalate complex problems when appropriate • Document conversion processes, mappings, reconciliation results, and testing outcomes for compliance and future reference • Provide post-conversion support to internal teams and clients to ensure a smooth operational transition • Collaborate with partners to define conversion requirements, establish milestones, monitor progress, and validate results • Manage configurations within the Fiserv Optis Platform, Decision Quest (DQ) logic, and Rewards structures • Maintain a deep understanding of system functionality, data structures, and integration points across the Fiserv ecosystem • Manage inserts and messaging by building and testing requirements through Fiserv PCF, PCS, and DQ • Own the setup, testing, and ongoing maintenance of settings within PCF • Own the setup and ongoing maintenance of decision logic criteria within DQ • Manage the setup and testing of Rewards structures using Fiserv DMM tables and Rule logic • Identify opportunities to streamline conversion processes, optimize workflows, enhance automation, and improve integration efficiency • Ensure all work adheres to company policies, regulatory standards, and financial industry best practices • Lead Fiserv-related projects by coordinating testing, validation, and implementation with internal stakeholders • Support configuration updates, integration enhancements, and cross-functional operational initiatives • Perform other duties as assigned

• Design, build, and optimize modern web interfaces using Angular and PrimeNG • Collaborate with a cross-functional team (UX, backend, product, QA) to create intuitive and secure applications • Consume and integrate RESTful APIs with seamless UI components • Lead or contribute to key projects that support business-critical operations • Stay ahead of the curve on best practices, design trends, and emerging tech • Operate in an Agile/Scrum environment with short feedback loops and continuous delivery • Create and maintain technical documentation that actually gets read • Bring your ideas to the table — innovation is not only welcomed but expected

• Manage the client support email/ticketing inbox, ensuring timely and accurate resolution of account maintenance and research requests while identifying trends to refine workflows and enhance service delivery • Proactively identify opportunities to improve processes, streamline workflows, and implement efficiencies that enhance both client experience and internal operations • Communicate client needs to appropriate departments and provide responses back to the clients promptly • Assist with distributing approved program-wide communications • Create and maintain department procedures and documentation, focusing on accuracy and usability • Manage and complete various account maintenance and research requests with a focus on reducing rework and improving turnaround times • Understand the complexity of our program, credit card processes and procedures and apply this knowledge to suggest enhancements that simplify client and internal workflows • Partner with the Client Relations Managers to support client requests and training, incorporating feedback into process and training improvements • Leverage internal resources to build and maintain a strong relationships with clients and colleagues • Support the onboarding process for new clients, contributing to streamlined implementation • Participate in the planning and execution of special projects, bringing forward ideas that enhance efficiency, automation, and overall program effectiveness