Helping Visionaries Change the World
Data Analytics
Location
Ukraine
Posted
127 days ago
Salary
0
Seniority
Senior
Job Description
Data Analytics
Miratech
• Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities • Develop and maintain reports and dashboards that track IVR performance and customer experience metrics • Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems • Design and build custom Tableau reports for business and technical stakeholders • Collaborate with Product Owners, Engineers, and business teams to define analytics requirements • Provide data-driven insights to support IVR design, optimization, and operational decisions • Support ongoing measurement of IVR effectiveness and customer journey outcomes • Present findings clearly to both technical and non-technical audiences
Job Requirements
- Strong experience analyzing data from IVR or contact center environments
- Familiarity with IVR platforms and call flow concepts
- Understanding of UX or customer experience design principles
- 3+ years of experience in data analysis
- Strong proficiency in SQL
- Strong experience with Excel for data analysis and reporting
- Experience designing and developing reports in Tableau
- Solid analytical and problem-solving skills
- Strong communication skills
- Nice to have: Exposure to data science techniques applied to customer behavior analysis
Benefits
- Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture : make the most of the flexibility that comes with remote work.
- Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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