This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking an Implementation Consultant to join the Customer Success organization at Order.co and own the onboarding and implementation experience for newly signed customers. This role is critical to setting customers up for long-term success by ensuring a smooth, timely, and value-driven launch on the Order.co platform. Reporting into Customer Success leadership, the Implementation Consultant will serve as the primary guide for customers during their early lifecycle, leading them through a structured implementation process across multiple milestones. You’ll combine project management discipline with a highly consultative approach, helping customers translate their business needs into effective platform configuration, workflows, and best practices. As the subject-matter expert during implementation, you’ll partner closely with customers to drive early adoption, accelerate time-to-value, and empower them to confidently place orders and realize impact as quickly as possible. You’ll also act as a strong customer advocate internally, collaborating with Product, Engineering, and cross-functional teams to surface insights, unblock challenges, and continuously improve the implementation experience. Above all, this role plays a foundational part in driving long-term customer satisfaction, adoption, and retention at Order.co. Responsibilities - Kicking off, setting up and training newly signed Customers on Order.co platform functionality. - Project managing your Customer through 6 project milestones, empowering them to place orders and experience the value of the Order.co platform as soon as possible. - Being an expert consultant in core functionality and best practices, guiding Customers with varying needs to their desired outcomes. - Listening, asking questions, discovering needs, and making recommendations. - Having an agenda for weekly calls, sending clear post-call recaps and calls to action. - Utilizing project management tools to keep yourself and your Customer on track and on time. - Assisting with extension projects for existing Customers that help drive adoption and usage. - Being a Customer advocate and liaising with Product, Engineering, and company leadership to ensure that product development meets or exceeds client expectations. Qualifications - 2+ years of successful implementation and/or project management experience in a SaaS and/or eCommerce organization. - Proficient in engaging with end-users, management, and C-Suite personnel in a professional and personable manner. - Highly organized and adept at meeting deadlines. - Self-starter who makes proactive decisions. - Willing to dig deep and ask questions to understand the “why”. - Ability to leverage tools and reporting to understand and communicate Customer needs. - Team player who can work independently while valuing collaboration. Benefits - A competitive compensation package including base as well as stock options. - The opportunity to grow within the overall Customer Success organization. - Employer-sponsored 401(k) including an employer match. - The opportunity to develop and perform in a fast-paced environment alongside a stellar team. - Flexible time off and remote work policies. - Robust medical, dental, vision, and wellness benefits. - Generous leave policies and support for new and current parents.

• Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption • Manage short-term engagements to develop integrations and other scripts/tools to resolve customer’s unique challenges and enable technical use cases • Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion • Build strong relationships with customers, providing exceptional customer service and support • Design vuln management solution architecture for different asset classes and environment sizes • Understand how integrations work end to end to be able to clearly articulate complex problems and solutions to less technical stakeholders • Work closely with the sales team to conduct smooth transitions from pre- to post-sale phase • Collaborate with the product team to prioritize and productize solutions to impactful issues

• Collaborate with enterprise sales teams during the pre-sale process by providing industry and technical input for demo presentations, technical requirements gathering, statements of work (SOW), etc. • Develop deep relationships with the technical leadership of enterprise customers, and function as a trusted advisor for them. • Work closely with the enterprise sales teams of FlutterFlow, as well as its partners, through all stages of the sales cycle and share the responsibility for building and servicing a healthy sales pipeline. • Own the technical relationship for Enterprise accounts and act as a trusted advisor to engineering teams and leadership alike. • Lead meetings with customers and partners to understand customer requirements, business needs, and technical considerations. • Work with FlutterFlow, partner, and customer teams to design, implement, test, and deploy applications and POCs.

• Be the primary face to the client during the implementation process • Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds • Create and maintain a detailed project plan and open items log for project monitoring purposes • Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live • Monitor progress using weekly status reporting formats • Assist with escalated client issues, member issues, project issues, etc. • Provide go-live support • Facilitate internal Post Implementation Review meetings • Provide mentoring and support to other team members • Support high-volume, high-profile clients • Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement • Assist the implementation team with new hire onboarding and shadowing • Lead ad-hoc project requests • Lead process improvement efforts and focus groups • Serve as a liaison with cross-functional teams • Lead and provide support to the implementation team as process questions arise whether via email or via slack