• Act as a trusted advisor, coaching and critiquing strategies, guiding retail clients in building their organizations • Gather, contextualize, coordinate and deliver Gartner written research and personalized analyst inquiry • Encourage and promote peer-to-peer and company-to-company networking • Manage approximately 25 – 30 client relationships • Participate in all phases of the client lifecycle: Pre-sale, On-boarding, Relationship Management, Full Delivery, Review and Renew • Responsible for client retention and contributing toward growth in the region

• Partner with hiring managers to understand team needs, define role requirements, and create effective go-to-market strategies. • Manage full-cycle recruiting for assigned roles, including sourcing, screening, coordinating interviews, gathering feedback, and supporting offer discussions. • Deliver an excellent candidate experience through thoughtful communication and well-organized processes. • Source candidates through multiple channels (LinkedIn Recruiter, job boards, professional networks, events, referrals, etc.) to build strong talent pipelines. • Collaborate with the broader Talent Acquisition team to share insights, improve processes, and enhance recruiting tools and systems. • Provide hiring teams with guidance on interviewing best practices and equitable assessment. • Track and report key recruiting metrics to ensure alignment and transparency with stakeholders. • Contribute to recruiting initiatives that strengthen Wrapbook’s employer brand and commitment to diversity and inclusion.

• Plan and execute post-acquisition integrations of software companies across key functions such as Sales, Marketing, Professional Services, Support Services, and Research & Development. • Analyze existing business processes using operational and financial data and develop actionable optimization proposals. • Prepare business cases to evaluate and communicate improvement initiatives to internal and external stakeholders. • Collaborate with accounting teams to integrate operational and financial data into central systems and to enhance internal policies and controls. • Ensure adherence to Everfield standards and translate financial and KPI data into actionable management insights for the acquired companies. • Advise on reporting best practices and establish standardized frameworks for reliable and comparable financial data. • Support the migration of historical data and processes into new system environments. • Build and lead recurring analysis processes to assess the financial and operational performance of the acquired companies. • Train management teams in standardized reporting and performance tracking methods until they can operate independently. • Initiate and oversee efficiency and process improvement measures at the operational level.

• Serve as the primary IT point of contact for the Business unit, developing a deep understanding of strategies, priorities, and challenges. • Partner with business leaders to shape and prioritize IT initiatives that deliver measurable business value. • Translate business requirements into IT roadmaps and oversee the successful delivery of projects, enhancements, and services. • Ensure IT investments align with Dental & Water’s strategic objectives and regulatory requirements. • Manage relationships between IT and business stakeholders through transparent communication and collaboration. • Provide strategic guidance on IT-related matters, including system implementations, upgrades, integrations, and digital enablement. • Monitor project performance, ensuring delivery on time, within scope, and within budget. • Identify opportunities to optimize processes, improve efficiencies, and introduce innovative solutions. • Stay current on industry trends, emerging technologies, and best practices across IT, healthcare, and dental business operations.