• Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities • Pulling internal data across different data sources to size impact on KPIs • Creating presentations that combine quantitative findings with qualitative insights • Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations

• Collaborate cross functionally across CIS with relevant stakeholders, subject matter experts, users, and leaders to elicit and document business requirements and support accurate translation of those requirements into effective services solutions • Create a bridge between business requirements and user stories to technical requirements for developers and provide suggestions during the development stage that will meet customer business needs • Evaluate new relevant product and service developments and evolving business requirements and recommend appropriate alternatives and/or enhancements to current offerings by analyzing business processes, systems, and industry standards and best practices • Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions • Perform trend analysis and actively evaluate program and service performance to identify potential risk and opportunity areas by offering, member category, sub-category, and refine data opportunities as needed • Understand the user community, data sources and integrations, system interfaces, and cross-departmental usage of desired functionality • Understand the data flow, integrations, and cross-departmental usage and impact of changes for assigned services • Build and maintain process flow, documenting current state and future state for new program launches as well as maintaining accurate and up to date processes as programs evolve and achieve operational excellence • Collaborate with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training • Create comprehensive test plans with measurable testing criteria • Demonstrate excellent problem solving, analytical, and communication skills • Other tasks and responsibilities as assigned

• Manage technical documentation in collaboration with cross-functional teams. • Produce software documentation for a technical audience. • Translate complex technical information into easily understandable content. • Collaborate with domain experts and perform document reviews. • Use documentation tools and content management systems (CMS). • Independently manage multiple projects simultaneously.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Deal Desk Analyst you will be responsible for assisting Origami's Sales and Account Management teams in navigating complex internal and/or external requirements to structure mutually beneficial agreements with prospects and clients. Starting base pay for this role is between $64,800 and $81,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states). Responsibilities - Supports all commercial related activities including, but not limited to, deal structuring, pricing, contract review, approvals for offers, and provides overall support to field sales for quoting purposes. - Ensures deals are structured and processed efficiently and correctly, aligning to company policies. - Handles day-to-day queries from groups including Sales, Account Management, and Management teams using pricing tools and/or the CRM system. - Resolves problems through research, collaborating with internal support teams, to identify the appropriate tools for success. - Maintains data quality for Origami’s internal systems, ensuring that the CRM provides accurate and up-to-date information. - Runs analyses on Origami’s product offerings and pricing, finding insights to improve standard processes. Qualifications - Bachelor’s Degree in Business, Finance, Accounting, or related field. - 2-5 years previous experience. - Ability to think from both a strategic and tactical perspective, math or finance-oriented is a plus. - Demonstrated ability to communicate and partner across the organization. - Ability to think critically and exercise independent judgement and make business decisions effectively. - Experience in an operational role a plus. - Previous Salesforce experience required; Salesforce CPQ experience a plus. Benefits - Medical and Dental coverage available for employees, dependents, domestic partners, and spouses. - Paid Time Off – Flexible options plus 10 paid company holidays where available. - All full-time positions are hybrid, with many eligible to be completely remote. - Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance. - Generous family leave options—including adoption and foster care placements. - Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account. - Retirement Savings – 401(k) with company match up to 4%. - Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications. - Education Assistance Program – to help colleagues pursue industry/role-specific certifications. - Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management. - Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage. - **Flexible PTO not available in California or the UK. Company Description Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results. A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.