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Freshworks logo
Freshworks

Freshworks empowers the people who power your business.

Lead Solution Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

108 days ago

Salary

0

Seniority

Senior

5 yrs expGermanEnglishITSM

Job Description

Lead Solution Engineer

Freshworks

• Support the continued growth of our business in Germany. • Play a critical role as the technical expert that helps our team with closing new business opportunities. • Provide a deep level of technical consultation to prospects and customers to support sales and channel goals. • Articulate our value proposition, technology solutions and offering thought leadership to both business and technical audiences. • Engage with mid-market and enterprise customers at all levels. • Foster key relationships with sales Account executives and prospects and drive pre-sales engagements. • Mentor junior solution engineers with technical strategies and approaches to solving customer problems. • Drive high levels of customer satisfaction and collaborate with partners to develop joint solutions.

Job Requirements

  • Minimum 5-7 years of relevant experience in a similar technical pre-sales or channel role, preferably in SaaS or software product environments
  • Business-level written and oral communication skills in German are required.
  • Ability to explain complex technical concepts in a simple manner.
  • Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure.
  • You possess excellent customer and partner facing and internal communication skills.
  • Experience working on complex sales cycles in Mid-Market and Enterprise business segments.
  • Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality.
  • Highly driven individual with an execution focus and a strong sense of urgency.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Stock options
  • Equipment allowances

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