• Responsible for the installation, support, troubleshooting, repair, and maintenance of all products • Provide management with a quarterly review and assessment of your assigned area of responsibility • Provide technical support to end-users and other Intuitive employees • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment

• Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC Imaging Role) region-based support for a single modality to GE HealthCare Field Engineers. • Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or ISIs. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment while developing skills to work alone. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer.

• Provide service and customer support during on-site visits • Diagnose, test, and repair vehicles utilizing computerized diagnostics equipment • Perform inspections and repairs using established procedures • Perform light and medium duty repairs in the following areas: Heating and air conditioning, electrical and electronic systems and brakes • Manual drivetrain, axels, suspension and steering • Automotive Transmission / Transaxles • Engine Repair • Perform light duty engine performance repair as well as diesel engines repairs • Prepare and submit work orders in a timely manner to assigned location • Evaluate products accurately for maintenance, warranty, upgrades and other purposes • Collaborate closely with management to resolve technical issues • Understand customer requirements and accordingly recommend the right products or services • Manage all on-site installation, repair, maintenance works within the assigned territory and conduct customer training when required • Understand technical problems effectively through proper analysis, evaluation and diagnoses. • Provide training to customers about product usage and maintenance • Respond to customer complaints timely and effectively • Must achieve and maintain an efficiency level of eighty five percent • Safely operate all shop equipment • Take direction, keep a positive attitude, and perform high quality work • Maintain and protect company owned property • Follow Company safety protocol at all times and keep work area cleaned • Submit complete and accurate time sheets on a weekly basis to payroll

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking an experienced Oracle Field Service Cloud (OFSC) and Oracle CX Service Cloud Analyst to design, implement, and support solutions that optimize our B2B service and field service operations. You'll work closely with business stakeholders, functional teams, and technical teams to improve scheduling efficiency, enhance customer experience, and streamline service delivery. This role requires deep expertise in OFSC and Service Cloud configuration, integrations, and the ability to translate complex business requirements into effective system solutions that drive operational excellence. - Implement, configure, and support Oracle Field Service Cloud (OFSC) and CX Service Cloud solutions to meet business objectives - Analyze business requirements and translate them into OFSC and Service Cloud configurations, workflows, and processes - Configure resource management, capacity planning, routing, mobility, and work order lifecycle management - Design and manage activity types, work zones, calendars, skills, SLA policies, queues, and assignment rules - Configure Oracle Fusion Service Cloud modules including Service Requests (SR) Management, Knowledge Management, Digital Customer Service, and Service Center UI/workspaces - Integrate OFSC and CX Service Cloud with upstream/downstream systems such as Salesforce CRM, Oracle ERP/SCM, or other third-party applications using REST/SOAP APIs - Configure OFSC Mobility for field technicians and monitor system performance to optimize scheduling and dispatch processes - Provide production support, troubleshooting, and issue resolution to ensure system stability - Present technical and functional capabilities of Oracle Fusion Service Cloud platform to stakeholders and clients - Prepare functional documentation, solution designs, and user training materials to support adoption and ongoing use Qualifications - 10+ years of experience in OFSC and Service Cloud configuration, implementation, and support - Strong hands-on experience with Oracle Field Service Cloud (OFSC) and Oracle CX Service Cloud (B2B/B2C Sales and Service) - Minimum 5 years' experience with Oracle Service Center, Knowledge Management, Digital Customer Service, and overall Fusion CX architecture - Deep understanding of field service business processes including dispatch, scheduling, workforce management, and capacity modeling - Experience with integrations using REST/SOAP APIs and knowledge of Oracle Service Cloud/ERP/SCM/CRM integrations - Understanding of VBCS, OTBI, and BI Publisher reporting - Oracle OFSC and CX Service Cloud certification (preferred) - Client-facing experience with strong stakeholder management and communication skills - Bachelor's degree in Computer Science, Information Technology/Systems, Software Engineering, or related field - Familiarity with Agile implementation methodology and ability to work autonomously and in team environments Requirements - The beginning annual salary range for this role is $155,000.00 - $207,000.00 USD and is determined by job-related experience, education/training, and location. - Your total earning potential is amplified by a bonus structure tied to meeting goals, and you will become an owner from day one through our employee equity program. Benefits - We believe you do your best work when your whole life is supported. - We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Company Description LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations.