• Provide front-line and advanced support for the enterprise Salesforce platform, ensuring stable operations, high user satisfaction, and fast resolution of service requests and incidents. • Manage Service Cases, Admin requests, and technical support across multiple Salesforce clouds and integrations. • Handle daily Salesforce Admin requests including user management, profiles, permission sets, roles, queues, validation rules, flows, page layouts, and reports. • Assist in debugging, unit test failures, deployment issues, and post-release defects across lower and higher environments. • Support CI/CD pipelines, sandbox environments, and release activities including validation, smoke testing, and deployment verification. • Create and maintain support documentation, standard operating procedures (SOPs), and user-facing knowledge articles. • Identify recurring issues and recommend process and automation improvements to reduce support volume and improve platform stability.

• Deliver a 'pristine experience on DDN’s technologies' by utilizing technical expertise • Work directly with customer administrative staff to solve issues • Resolve Lustre file system issues on large customer systems • Create test plans and procedures for customer upgrades and troubleshooting • Review product documentation for internal and external needs • Assist in development/maintenance of internal tools • Clearly communicate complex technical topics to customers • Develop positive and trustworthy relationships with customers • Ability to multi-task and manage competing priorities

• Deliver intermediate-level technical support for end-user hardware and software. • Diagnose and troubleshoot a wider range of technical issues. • Assist in the deployment and configuration of new hardware and software. • Mentor and guide IT End User Technologist I team members.

• Support Radiant (Radiology) and Cupid (Cardiology) Epic applications. • Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice. • Use data to support clinical decision-making and identify desired outcomes. • Able to research, analyze and make recommendations for application workflow improvements and create and analyze reports created using multiple reporting mechanisms. • Utilize Tier Two/high level of customer service while promoting and participating in the team approach. • Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills. • Training presentation techniques and skills. • Proficient verbal and written communication skills and efficient use of Microsoft Office software. • A positive attitude and superior customer service skills. • Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. • Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. • Skillful in adapting to change. Adjusts to new or changing assignments, processes, and people. • Identifies and considers alternative approaches to situations or problems. • A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives.