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Personalized BPO Solutions for your Unique Needs
Case Manager
Location
United States
Posted
172 days ago
Salary
0
Seniority
Senior
Job Description
Case Manager
Impact BPO
• Manage a full caseload of personal injury files from intake through settlement or litigation. • Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy. • Coordinate medical treatment, request and track medical records and bills. • Liaise with attorneys, insurance companies, medical providers, and third parties. • Monitor deadlines, follow up on outstanding items, and ensure compliance with case timelines. • Update and maintain accurate case notes and documentation in case management systems. • Assist with demand packages, settlement documentation, and general case preparation. • Ensure confidentiality and compliance with legal and ethical standards.
Job Requirements
- Proven experience as a Personal Injury Case Manager or in a similar legal support role.
- Strong knowledge of personal injury processes, terminology, and case lifecycle.
- Excellent written and verbal communication skills in English.
- Strong organizational skills and ability to manage multiple cases simultaneously.
- Experience working with legal case management software and CRMs.
- Ability to work independently in a remote environment.
- Reliable internet connection and a quiet home workspace.
Benefits
- Flexible work arrangements
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