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Impact BPO logo
Impact BPO

Personalized BPO Solutions for your Unique Needs

Case Manager

ManagerManagerOtherRemoteSeniorTeam 51-200Since 2004H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

172 days ago

Salary

0

Seniority

Senior

Associate DegreeEnglish

Job Description

Case Manager

Impact BPO

• Manage a full caseload of personal injury files from intake through settlement or litigation. • Maintain consistent communication with clients, providing case updates and addressing questions with professionalism and empathy. • Coordinate medical treatment, request and track medical records and bills. • Liaise with attorneys, insurance companies, medical providers, and third parties. • Monitor deadlines, follow up on outstanding items, and ensure compliance with case timelines. • Update and maintain accurate case notes and documentation in case management systems. • Assist with demand packages, settlement documentation, and general case preparation. • Ensure confidentiality and compliance with legal and ethical standards.

Job Requirements

  • Proven experience as a Personal Injury Case Manager or in a similar legal support role.
  • Strong knowledge of personal injury processes, terminology, and case lifecycle.
  • Excellent written and verbal communication skills in English.
  • Strong organizational skills and ability to manage multiple cases simultaneously.
  • Experience working with legal case management software and CRMs.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a quiet home workspace.

Benefits

  • Flexible work arrangements

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