This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a hands-on, technically deep Cloud Architect to serve as the critical technical bridge between our Engineering, Product Management, and Field teams. In this role, you will act as the primary subject matter expert on the cloud services we support, ensuring our product vision translates into technically sound, commercially viable solutions. You thrive at the intersection of technical execution and product strategy. You’ll guide Product Managers during the product development process to ensure first releases of our features meet rigorous enterprise standards, while simultaneously partnering with field teams to ensure post-sale implementations land successfully in complex customer cloud environments. Key Responsibilities - Product Strategy & Design: Serve as the technical SME to help PMs translate complex cloud requirements into actionable product requirements and PRDs. - Architecture Validation: Work closely with PM and Engineering to design and validate architectures and workflows that meet enterprise-grade performance and security standards. - Implementation Excellence: Lead the "last mile" of product success by ensuring field teams have the right documentation, technical enablement, and architectural guides to make post-sale implementations successful. - Hands-on Validation: Conduct hands-on validation of new features in lab and customer environments to ensure they solve real-world challenges before full-scale rollout. - Field Readiness: Support the Sales Engineering and Professional Services organizations by validating field-facing content, including solution briefs, demos, and technical enablement materials. - Trusted Advisor: Act as a technical consultant to key customers and partners, helping them navigate cloud architecture and integration questions. Qualifications - Experience: 10+ years of experience in Cloud Architecture, Sales Engineering, or Technical Product roles within a cybersecurity or enterprise software company. - Technical Depth: Strong expertise in major cloud service providers (AWS, Azure, or GCP) and a deep understanding of cloud infrastructure, APIs, and identity services. - Execution: Proven ability to go "hands-on"—you can perform deep-dive demos, validate complex integrations, and troubleshoot implementation hurdles in real-time. - Communication: Excellent skills in translating technical nuances into business value for both executive stakeholders and technical practitioners. - Collaboration: Comfortable working cross-functionally with engineering, product, and go-to-market teams in a fast-paced environment. Requirements - Specialization: Prior experience in cloud security, data resilience, or hybrid cloud infrastructure. - Persona Knowledge: Experience working directly with Cloud Architects, or Security Engineering teams to solve architectural bottlenecks. Benefits - The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. - US (SF Bay Area, DC Metro, NYC, Seattle) Pay Range: $182,300 — $273,500 USD - US2 (all other US offices/remote) Pay Range: $164,100 — $246,100 USD

• Serve as the technical SME to help PMs translate complex cloud requirements into actionable product requirements and PRDs. • Work closely with PM and Engineering to design and validate architectures and workflows that meet enterprise-grade performance and security standards. • Lead the "last mile" of product success by ensuring field teams have the right documentation, technical enablement, and architectural guides to make post-sale implementations successful. • Conduct hands-on validation of new features in lab and customer environments to ensure they solve real-world challenges before full-scale rollout. • Support the Sales Engineering and Professional Services organizations by validating field-facing content, including solution briefs, demos, and technical enablement materials. • Act as a technical consultant to key customers and partners, helping them navigate cloud architecture and integration questions.

• Lead engineers in overseeing and developing cloud environments and platforms • Work closely with product managers to prioritize the backlog • Champion the engineering practices and help teams set up frameworks for infrastructure as code • Establish the strategy and manage complex technical designs in cloud platform infrastructure • Define and develop new products and services that provide functions as-a-service

• Proactively identifying and resolving cloud-based incidents and problems. • Configuring, installing, testing, and managing client infrastructure to ensure it is always operational. • Conducting necessary checks, applying monitoring tools, and responding to alerts. • Investigating third-line support calls, identifying the root cause of issues, and providing on-site technical support. • Collaborating with third-party vendors when necessary. • Performing random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality. • Continuously providing feedback to clients, updating all necessary systems and portals. • Proactively identifying opportunities for work optimization, including automation. • Managing and implementing projects within your technology domain, ensuring you meet client requirements and timelines effectively. • Implementing and delivering disaster recovery functions and tests.