• This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. • As a Technical Account Manager (Technical Service Delivery), you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments. • This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth. • You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. • You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy.

About Kooner Fleet Management Solutions  Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology.  As a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready.  About the Account Manager Role   Drive Growth. Strengthen Regional Partnerships. Create Opportunity.  As an Account Manager, you will support and grow a portfolio of regional customers while helping expand Kooner FMS’s presence in key markets. Working alongside our National Account Manager, this role is focused on building strong day-to-day relationships, re-engaging dormant customers, and serving as the first point of contact for new inbound opportunities.  This is an excellent opportunity for a motivated, relationship-driven professional who enjoys problem-solving, creating value for customers, and contributing to a fast-growing organization. You’ll play a meaningful role in strengthening regional partnerships, generating new business through customer win-back efforts, and helping turn web leads into long-term clients.  If you’re a proactive go-getter who thrives on strengthening partnerships, uncovering opportunities, and driving measurable results, we want to hear from you.  Where You’ll Make an Impact  - Own Regional Relationships: Serve as the main point of contact for assigned regional customers, providing responsive support and consistent communication.  - Reignite Opportunities: Lead efforts to reconnect with dormant accounts, rebuild relationships, and identify paths to reactivation.  - Qualify New Business: Manage and qualify inbound web leads, ensuring timely follow-up and effective handoff or conversion.  - Drive Growth: Identify opportunities to expand existing accounts through upselling, cross-selling, and strategic engagement.  - Create Impact: Understand each customer’s goals, challenges, and fleet dynamics, and craft solutions that align with their business objectives.  - Problem-Solve with Purpose: Tackle issues directly, ensuring quick resolutions and consistent client satisfaction.  - Collaborate Across Teams: Work closely with sales, marketing, and operations to deliver a seamless customer experience.  - Analyze and Report: Track account metrics, prepare insights, and present recommendations that strengthen customer success.  - Own Renewals: Manage contracts and renewals with precision and a focus on long-term relationships.  What Makes You a Great Fit  - Bachelor’s degree in Business, Sales, Marketing, or equivalent experience.  - 1 to 3 years of experience in account management, sales, or customer success within fleet, transportation, or logistics.  - Proven success achieving or exceeding revenue goals.  - Excellent communication, relationship-building, and negotiation skills.  - Self-motivated, organized, and comfortable managing multiple accounts.  - Proficient in MS Office Suite and CRM tools.  - Must be willing to travel up to 20 percent of the time.  Why You’ll Love Joining Our Team  - Earn What You Deserve: Competitive base salary $65,000-$75,000, plus commissions paid quarterly  - Weekly Paydays: Get paid every Friday – no waiting around!  - Remote work flexibility that supports balance, productivity, and performance.  - Invest in Your Future: 401(k) with company match.  - Health Benefits that Kick in Fast: Medical, Dental, and Vision coverage after just 30 Days!  - Time to Recharge: Enjoy paid vacation time, paid sick time, and paid holidays to rest, recharge, and take care of what matters most.  - We’ve Got You Covered: Life & Disability Insurance for added peace of mind – because we take care of our team on and off the job.  - We’re Here for You: Access to our Employee Assistance Program for support when you need it most – we've got your back.  - Grow With Us: Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization.  Work Environment  - Combination of office and field settings  - Must be able to lift up to 10 pounds  - Must be able to sit for extended periods    At Kooner Fleet Management Solutions, we are more than a fleet maintenance company. We are a people-powered organization that keeps America’s fleets road-ready and future-focused.  Ready to take the wheel of your career?  Join Kooner Fleet Management Solutions and help us drive what comes next.      Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.   Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.

• Proactively identify, pursue, and close new customer accounts within assigned territory or market segment. • Qualify inbound leads and conduct outbound prospecting through targeted outreach, events, referrals, and campaigns. • Lead discovery, solution positioning, stakeholder mapping, and opportunity qualification. • Collaborate with Sales Engineering, Marketing, and Leadership to progress and close new-logo opportunities. • Track and manage opportunities through the full sales cycle in CRM. • Own and grow relationships with VIDIZMO's partner accounts, including Microsoft and other channel/alliance partners. • Drive partner-sourced and partner-influenced pipeline, co-selling motions, and joint go-to-market initiatives. • Own and manage a portfolio of active customer accounts post-sale. • Build strong relationships with business, technical, and executive stakeholders. • Proactively manage renewals, identify risks, and prevent churn. • Identify and close upsell opportunities (additional users, licenses, storage, features, services). • Manage a mixed portfolio that includes new pursuit accounts, partner accounts, existing customers, and assigned target/growth accounts. • Act as the voice of the customer internally, sharing insights on needs, gaps, and competitive trends.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Technical Service Manager, you will lead the technical interface with key customers in the wide web flexographic and gravure printing segments. Specializing in water-based and solvent-based inks and coatings, you will oversee technical support activities, manage customer relationships, and ensure successful product implementation and performance. This leadership position drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams. Key Responsibilities - Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of water- and solvent-based product lines. - Oversee on-site troubleshooting, ink optimization, and product performance evaluations. - Coordinate and lead press trials, product introductions, and technical audits at customer facilities. - Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs. - Develop technical service strategies that support customer retention, growth, and innovation. Qualifications - 5+ years in a technical role supporting wide web flexographic and/or gravure printing. - Proven experience with water-based and solvent-based inks and coatings used in flexible packaging. - Demonstrated ability to lead customer-facing technical engagements and manage technical projects independently. - Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments. - Skilled in color matching, print troubleshooting, and print defect analysis. Preferred Skills - Experience with color management systems (e.g., X-Rite). - Understanding of lamination, coating, and post-print converting processes. - Familiarity with VOC compliance, safety protocols, and system regulations.