• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs. • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations. • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways. • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times. • Participate in process improvement projects. • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI). • Other duties as assigned.

• Lead qualitative research and synthesize learnings into actionable insights and artifacts • Plan and lead ideation workshops with cross-functional partners • Envision and conceptualize new customer journeys and experiences • Stand up experiments and pilots for new experiences • Work collaboratively with cross-functional departments

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits • Identifying potential medication-related and health-related issues and escalating them to the pharmacist • Obtaining provider contact information to facilitate the delivery of clinical interventions • Obtaining patient information required for clinical interventions • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally • Accurate record keeping in Arine's software platform • Participating in process improvement meetings and team meetings to optimize workflows • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns • Preparing and mailing patient educational materials and other necessary items as needed • Scheduling patients for telephonic or videoconference appointments with clinical pharmacists • Assisting with obtaining referrals and authorizations • Undertaking other assigned projects

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ignite your career with AO, a rapidly growing organization where your success is driven by ambition, consistency, and effort. This is more than a job—it’s an opportunity to build a career where you control your growth, define your income goals, and challenge yourself to improve every single day. At AO, high performers thrive because they are supported, trained, and empowered. Our culture is built on personal development, mentorship, and long-term opportunity. You’ll work alongside motivated professionals, learn from experienced leaders, and have access to the tools needed to unlock your full potential. If you’re looking for a career that rewards drive, encourages growth, and offers flexibility without limits, this may be the opportunity you’ve been waiting for. Qualifications - Self-motivated and driven by personal growth - Competitive with themselves and committed to improvement - Coachable and open to mentorship and feedback - Comfortable working independently in a remote setting - Focused on long-term career development and income growth - Prior experience is helpful but not required Requirements - Submit your updated resume along with your compensation requirements for consideration. Benefits - 100% Work From Home: Enjoy the freedom of a fully remote role with a flexible schedule—without sacrificing structure, support, or stability. - Virtual Workshops & Ongoing Training: Continuous professional development through live virtual workshops, leadership-led training sessions, and performance-focused skill building. - Weekly Pay + Performance Bonuses: Earn consistent weekly pay, plus performance-based bonuses that reward discipline, results, and growth. - Union Contract & Representation: Work with confidence knowing your role is supported by union representation, providing fairness, protection, and long-term stability. - Life Insurance Coverage: Comprehensive life insurance benefits, including accidental death coverage, for added peace of mind. - Medical Insurance Reimbursement: Support your health and well-being through a medical insurance reimbursement program. - Industry-Leading Technology & Tools: Access modern systems and resources designed to streamline workflows and support high-level performance in a remote environment. - Leadership Conventions & Conferences: Learn directly from top leaders and high achievers through exclusive events focused on leadership development and long-term success. - Incentive Trips & Team Experiences: Celebrate achievements with incentive trips and team-building experiences that recognize performance and strengthen professional relationships. Company Description This is your opportunity to build a career where effort equals opportunity, growth has no ceiling, and success is earned—not capped. Join AO and unleash your potential.