Kegmil

• End-to-End Onboarding : Lead the journey from contract signature to full platform adoption for B2B clients. • Environment Configuration : Deeply understand client workflows to set up tenant environments and system settings. • User Training : Conduct sessions to guide users on how to effectively utilize the platform to achieve their KPIs. • System Expertise : Master the interconnections of FSM, ERP, and AI modules within the Kegmil platform. • Communication & Toolsets : Provide high-quality support across multiple channels (WhatsApp, Email, etc.) using Google Workspace (Docs, Sheets, Slides) to manage data and documentation efficiently. • Issue Resolution : Reproduce reported incidents, clarify if they are bugs, and coordinate with the development team to resolve production issues aggressively. • AI Productivity : Leverage AI tools to draft high-quality responses and optimize the internal support process. • Feedback Loop : Analyze customer feedback and provide detailed reports to help shape the Product Roadmap.

• Manage portfolio of new customer onboarding projects to ensure successful and timely completion by their deadlines, and report weekly on the progress of those assigned customers. • Coordinate, schedule and host regular strategic calls to get customers started and proficient in using our solution with domain specific configurations, customizations and/or integrations. • Develop a comprehensive understanding of customers to appropriately address their business objectives based on our solution capabilities and benefits throughout the onboarding process. • Train and empower new customers to derive maximum value out of Kegmil as a solution expert. • Identify and escalate issues quickly as well as channel customer feedback towards feature enhancements and prioritization to shape our product roadmap and winning use cases. • Drive efficiency in our onboarding process by developing best practices and process improvements on an ongoing basis.

• Research and execute on prospecting strategy to fuel the sales pipeline and generate qualified meetings for Account Executives through cold calls, emails and other outreach campaigns • Engage prospects with professionalism and empathy to understand their business pain, needs, budget, authority, time frame and identify opportunities to address their challenges • Conduct "discovery calls" using a consultative and problem-solving approach to identify and articulate the appropriate Kegmil value proposition to our prospective customers • Manage and qualify inbound leads for follow-ups, lead nurturing or other active engagements • Partner with Marketing team to drive meetings and attendance at webinars and other events • Stay up to date with our company pitch, product offering and roadmap • Consistently achieve and exceed monthly and quarterly targets of qualified opportunities • Update and maintain CRM database of all customer-related activities and communication

• Provide professional technical support via WhatsApp, Email, and other channels • Investigate, reproduce, and resolve product-related issues • Partner with customers to ensure they successfully onboard and fully utilize new features of the Kegmil platform • Document technical bugs and feature requests clearly for the Product and Engineering teams • Build and maintain the SaaS Knowledge Base (FAQs, help articles, video tutorials, and internal scripts) • Monitor and meet core SaaS support KPIs, including Response Time, Resolution Time, and CSAT (Customer Satisfaction) • Provide weekly reports on customer feedback and common friction points to help shape the Product Roadmap