• Architect, develop, and maintain scalable, robust backend services, starting from our voice and chat AI applications. • Experiment with new technologies to achieve real-time and seamless integrations, implementing POCs to try the latest trends in AI environment, partnering with AI/LLM engineers. • Integrate 3rd party API integration such as Twilio (voice), WhatsApp, ElevenLabs, OpenAI and others. • Implement real-time communication features (websockets, streaming), conversation architectures, and advanced voice capabilities. • Design, build, maintain, and improve multi-agent orchestration frameworks for AI-powered conversations. • Collaborate on CI/CD pipelines, ensure robust monitoring, logging, and operational support. • Write clear documentation and support knowledge transfer within the team.

• Build, test, and release product-facing features with stringent correctness and scalability requirements • Design scalable systems to solve novel problems with modern cloud technology and industry best practices • Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter • Write high quality, well tested code to meet the needs of your customers

• Design, develop, and test features, both in-house and customer-facing • Write high-quality, clean, scalable, and maintainable code • Contribute ideas for new features or improvements to existing features • Assist colleagues through code-review, collaboration, and troubleshooting

• Define and execute the product vision and strategy for the mid-cycle and backend RCM portfolio • Lead the roadmap for coding, billing, payment posting, AR & denials, and analytics to deliver measurable improvements in efficiency, accuracy, and financial performance • Partner closely with engineering and data teams in India to drive delivery excellence and foster cross-geo collaboration • Develop and manage a team of high-performing product managers and analysts, promoting a culture of accountability and innovation • Translate customer and market needs into actionable requirements and ensure products deliver strong ROI • Drive initiatives that leverage AI, workflow automation, and advanced analytics to enhance revenue integrity and operational performance • Collaborate with internal stakeholders across operations, sales, and implementation to ensure seamless product adoption and client success • Monitor market trends and emerging technologies to maintain competitive differentiation in the RCM space