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UX Researcher

User ResearcherUser ResearcherFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

128 days ago

Salary

€3.5K - €4.4K / month

Seniority

Senior

EnglishTableau

Job Description

UX Researcher

Fundraise Up

• Take a research initiative from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions. • Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline. • Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation — no hand-holding. • Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics, and turn them into testable research questions. • Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research. • Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics). • Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new. • Be the user best friend: ensure user needs and constraints are represented in product decisions – not just opinions.

Job Requirements

  • Proven experience running research end-to-end with high ownership.
  • Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly.
  • Experience working across both B2C and B2B products and audiences.
  • Fluent English — all participants are English-speaking; you moderate and present in English.
  • Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
  • Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
  • High research quality bar: structured methodology, and ethical practice.
  • Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
  • Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
  • You don’t need to be a marketer, but you should understand core terms and how they affect research and insights.
  • Be the team’s source of new knowledge: run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots.
  • Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.

Benefits

  • 31 days off
  • 100% paid telemedicine plan
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  • English learning courses
  • Relevant professional education
  • Gym or swimming pool
  • Co-working
  • Remote working

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