• Ensure the availability, reliability, and performance of a high-traffic Java-based application in a distributed environment. • Troubleshoot and resolve complex issues in production and non-production environments. • Participate in both pre- and post-deployment performance testing and monitoring efforts to improve application performance. • Optimize Java application performance, ensuring efficient resource utilization and scaling. • Deploy and manage the Grafana stack (Grafana, Prometheus, Loki) to provide real-time monitoring, logging, and alerting. • Implement and refine observability strategies to enhance application and infrastructure visibility. • Create and maintain dashboards, alerts, and logs for comprehensive monitoring of system health and performance. • Support the operations team’s incident response efforts, conduct post-mortems, and identify root causes of issues to prevent recurrence. • Document and share lessons learned from incidents, contributing to a culture of continuous improvement. • Work closely with developers, architects, and other engineers to design and implement solutions that improve application reliability. • Collaborate closely with DevOps and NOC teams to support the application platform. • Communicate SRE practices and principles to technical and non-technical stakeholders. • Provide feedback and insights on application performance, potential improvements, and observability metrics.

• Design, build, and own the creation of shared CI/CD processes for cloud-hosted applications, data and infrastructure • Assist with the automation and maintenance of cloud-hosted infrastructure via Infrastructure as Code • Implement platform tooling and automation that supports our tenancy on-boarding process • Support deployment, configuration, and environment management across the software platform • Collaborate with Development and QA teams to improve build, test, and release workflows • Create and evangelise the creation of automation initiatives that improve consistency in our release processes and reduce manual effort where possible • Assist with cloud platform reliability and deployment troubleshooting • Support colleagues in Product development and SRE as part of a joint responsibility for the successful operation of our software platform • Maintain documentation for pipelines and infrastructure components

• Design, deploy, and manage scalable, high-volume malware tracking infrastructure • Develop tools to automate provisioning of security research infrastructure • Autonomously identify and develop implementation plans for infrastructure improvement opportunities • Collaborate with engineering and product teams on the design of new production data feeds from threat research capabilities • Increase infrastructure robustness through thoughtful design of data monitoring and alerting practices • Provision, configure, and deploy cloud infrastructure resources to support threat research operations • Document infrastructure capabilities and functionality to support troubleshooting and response to data-related escalations

• Identifying, triaging, prioritizing, and facilitating the mitigation of application availability concerns • Propose and implement projects for time-saving automation and vital reliability measures • Partner with multi-functional experts to define customer-centric solutions • Define and refine operational practices, tooling, and runbooks • Evolve our CI/CD pipeline and application infrastructure