Bitsight

• Own ad-hoc business change requests end-to-end, from requirements through to delivery, across fields, objects, flows, page layouts, and automation • Operate with independence on complex configuration; work within the team’s quality gate and bring the technical judgement to know when to escalate versus execute • Support release preparation: assist with testing, documentation, and deployment coordination in Gearset • Own data quality dashboards and hygiene reports. Keep metrics current, surface anomalies, and present findings to the team and Intelligence & Automation leadership • Build and maintain Salesforce Flow and validation rule automation • Manage the Business Systems support queue and Slack channel as primary coverage owner — triage, prioritise, resolve, and escalate appropriately • Own process documentation as a first-class responsibility. Every configuration documented in a way that is repeatable, transferable, and structured so that AI tools can use it as reliable context

• Lead and collaborate with customer facing teams to build out an integrations program that enables automation and scale globally. • Get your hands dirty building out core integration content: draft accurate use case documentation, define budget and escalation pathways for ongoing support of contractor-built integrations, and configure demonstration environments. • Partner closely with Product Marketing to communicate technical "Better Together" value propositions for updated datasheets and release communications. • Collaborate cross-functionally with Customer Success Managers (CSMs) and Solutions Engineers (SEs) to drive enablement playbooks, ensuring integrations are positioned as critical steps during customer onboarding. • Manage external Go-to-Market coordination directly with integrated partners for standard (non-revenue generating) integrations to drive mutual adoption. • Collaborate closely with the OEM Leader on the Strategic Partnerships team to support joint GTM activities and support escalations for internally approved, revenue-generating OEM opportunities. • Own the product lifecycle for strategic ecosystem integrations, facilitating deep bidirectional data syncs and vendor business context imports. • Write detailed technical product specifications, user stories, and data mapping requirements to embed Bitsight data natively into primary control planes like ServiceNow (TPRM, Vulnerability Response, CMDB), Microsoft Sentinel/Defender, Google SecOps, and OneTrust. • Interface directly with external Product Managers and engineering counterparts at partner organizations to define API dependencies, authentication mechanisms, and collaborative workflows. • Act as the direct product partner to internal Engineering leads and external contracted development partners, navigating sprint trade-offs, unblocking technical hurdles, enforcing quality architecture governance, and ensuring reliable integration middleware functionality.

• Build AI-powered workflows, automations, prompts, templates, and tools that reduce manual work and improve CS execution. • Prototype and scale workflows such as automated EBR/QBR decks, renewal briefs, customer summaries, risk narratives, meeting prep, and next-best-action recommendations. • Help operationalize the CS operating model, including lifecycle stages, health and risk models, renewal readiness, executive engagement, customer prioritization, and value tracking. • Partner with CS, RevOps, Data, Support, Product, and other teams to connect the right data into the right workflows. • Work across systems such as Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, ChatGPT, and other AI/automation tools. • Establish prompt structures, QA checks, feedback loops, and documentation to ensure AI outputs are useful, accurate, and scalable. • Gather feedback from CSMs and leaders, iterate quickly, and continuously improve workflows based on real team usage. • Help CSMs spend less time on manual reporting, prep, and coordination, and more time on high-value customer engagement.

• Establish team priorities for research and development of new data collection prototypes, big-data analytic pipelines, and risk assessment methodologies • Collaborate with the product and engineering organizations to align capability development roadmaps and complete technology transfer of research prototypes into production environments • Decompose long-term strategic business challenges into technical research plans • Recruit, train, and develop an international team of security researchers of diverse backgrounds and skill sets • Clearly articulate research findings to business stakeholders and provide quantitative recommendations on business processes, priorities, and investments • Develop, drive, and own processes for quality assurance of team research and data • Ideate product features and enhancements based on the latest security trends and capabilities • Identify, establish, and maintain data partnership opportunities in collaboration with Data Operations through scouting and assessment of product value in third party data sources • Support marketing activities and customer engagements by promoting key findings and capabilities and explaining product data and ratings concepts

Role Description Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Key Responsibilities: - Internal & External Go-to-Market Execution (60%): - Lead and collaborate with customer-facing teams to build out an integrations program that enables automation and scale globally. - Get your hands dirty building out core integration content: draft accurate use case documentation, define budget and escalation pathways for ongoing support of contractor-built integrations, and configure demonstration environments. - Partner closely with Product Marketing to communicate technical "Better Together" value propositions for updated datasheets and release communications. - Collaborate cross-functionally with Customer Success Managers (CSMs) and Solutions Engineers (SEs) to drive enablement playbooks, ensuring integrations are positioned as critical steps during customer onboarding. - Manage external Go-to-Market coordination directly with integrated partners for standard (non-revenue generating) integrations to drive mutual adoption. - Collaborate closely with the OEM Leader on the Strategic Partnerships team to support joint GTM activities and support escalations for internally approved, revenue-generating OEM opportunities. - Technical Architecture & Partner PM Collaboration (40%): - Own the product lifecycle for strategic ecosystem integrations, facilitating deep bidirectional data syncs and vendor business context imports. - Write detailed technical product specifications, user stories, and data mapping requirements to embed Bitsight data natively into primary control planes like ServiceNow (TPRM, Vulnerability Response, CMDB), Microsoft Sentinel/Defender, Google SecOps, and OneTrust. - Interface directly with external Product Managers and engineering counterparts at partner organizations to define API dependencies, authentication mechanisms, and collaborative workflows. - Act as the direct product partner to internal Engineering leads and external contracted development partners, navigating sprint trade-offs, unblocking technical hurdles, enforcing quality architecture governance, and ensuring reliable integration middleware functionality. Qualifications - 7+ years of direct Product Management experience in the B2B SaaS, IT Operations Management, or Cybersecurity space owning technical alliances and ecosystem integrations. - Strong commercial intuition; capable of coordinating external partner GTM activities independently while knowing how to collaborate with dedicated Partnership/OEM teams on revenue-attached engagements. - Technical Integration Pedigree: Proven track record of actively scoping, building, and launching successful public APIs, developer platforms, or third-party ecosystem integrations from scratch. - Commercial & GTM Alignment: Demonstrated experience working hand-in-glove with Sales Enablement, Product Marketing, and Customer Success. - Strong Technical Fluency: Highly capable of evaluating API documentation, webhooks, authorization frameworks (OAuth, API keys), and data schema transformations. - Modern API & Agentic Design: Experience designing public-facing APIs optimized for both traditional developers and machine-to-machine consumption. - Preferred Domain Expertise: Subject matter expertise in GRC or Security Operations. Requirements - Experience managing external vendor relationships or technical alliances at the product level. - Demonstrated ability to define clear tracking metrics for product feature adoption. - Understanding of the enterprise cybersecurity stack, specifically how telemetry planes (SIEM/XDR), action routers (SOAR), and systems of record interact. Benefits - Medical, dental, and vision insurance. - Paid parental leave. - Flexible time off. - 401(k) plan with employee and company contribution opportunities. - Life and disability insurance. - Tuition reimbursement. Company Description Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com .

• Build AI-powered workflows, automations, prompts, templates, and tools that reduce manual work and improve CS execution • Prototype and scale workflows such as automated EBR/QBR decks, renewal briefs, customer summaries, risk narratives, meeting prep, and next-best-action recommendations • Help operationalize the CS operating model, including lifecycle stages, health and risk models, renewal readiness, executive engagement, customer prioritization, and value tracking • Partner with CS, RevOps, Data, Support, Product, and other teams to connect the right data into the right workflows • Work across systems such as Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, ChatGPT, and other AI/automation tools • Establish prompt structures, QA checks, feedback loops, and documentation to ensure AI outputs are useful, accurate, and scalable • Gather feedback from CSMs and leaders, iterate quickly, and continuously improve workflows based on real team usage • Help CSMs spend less time on manual reporting, prep, and coordination, and more time on high-value customer engagement

Role Description Bitsight is looking for a strategy-focused Channel Account Manager with a track record of success. In this role, you will own a partner portfolio in the EMEA region, which includes existing relationships and the opportunity for new partner development. The ideal candidate is a team player who possesses the following skills and attributes: - Excellent relationship-building skills - The ability to develop strategic plans while executing the tactics required - Thrives in a fast-paced, dynamic environment where multi-tasking is the norm Primary Job Responsibilities: - Identify, recruit and on-board strategic resellers - Create and drive a channel territory plan with your field sales counterparts - Create and execute partner business plans for primary focus partners - Promote partner training, incentive programs, partner portal, deal registration and other tools - Build strong reseller relationships with the Bitsight sales team - Engage resellers to build awareness for Bitsight, generate qualified leads, and drive new business - Provide strategic sales and marketing direction by engaging with partners to understand their business objectives, strategies, tactics and how we can positively impact these - Monitor, analyse and report performance and numeric indicators such as pipeline, deal registrations and revenue - Act as a liaison between partners and the various functions within Bitsight from marketing to operations - Coordinate with channel marketing to optimize events, communications, and sales tool leverage Qualifications - Minimum 5 years channel experience is required - VAR partners experience a must - Experience working with technology products; security or risk is required - Experience building relationships and executing campaigns with channel value added resellers, Distributors, SI’s and Consultancies - Experience in strategic sales and marketing planning - Exceptional interpersonal and problem-solving skills - Self-directed and able to translate broad directives into useful tactics and meaningful activities - Must have excellent written, verbal communication and presentation skills - Well organised and responsive - Highly motivated, with a proven track record in expanding channel sales and marketing success - Experience with Salesforce, email campaign software, partner portal software, G-Suite - Strong preference for those with experience in high growth similar stage/size SaaS vendors Requirements - Based in the UK with a willingness to travel - Travel across EMEA region required - Estimated travel time per week of 50% Benefits - Belonging & Inclusion: Bitsight is proud to be an equal opportunity employer. - Culture: We put our people first and offer best in class benefits. - Open-minded: We encourage applicants who believe in Bitsight’s mission.

• Lead a high-impact team dedicated to expanding Bitsight's ability to detect compromised systems worldwide • Drive innovation in data collection strategies, specifically focusing on broad-scale opportunistic domain sinkholing, bot emulation, and other malware tracking techniques • Own the domain and malware triage workflows setting priorities for targeted malware investigations • Serve as the primary champion and advocate for enhancing Bitsight’s suite of product features with evolving victim intelligence capabilities and data

• Lead the articulation of the long-term data vision, ensuring that Bitsight’s collection capabilities evolve ahead of the changing threat landscape. • Lead complex, multi-team projects from inception to delivery while synchronizing engineering, data science, and security research workflows. • Act as the primary translator between technical engineering trade-offs and the business outcomes required by security leaders. • Coordinate the delivery of multiple high-throughput features simultaneously, from initial definition through the implementation of robust pipelines for cyber exposure telemetry.

• help us architect and evolve the pipeline to support even larger volumes via cloud data warehouses • bring actionable security insights to the customer through integrating new data sources, surfacing new features from existing data, and refining the rating algorithm • collaborating with data science and research teams, you will build trust with Bitsight customers in the quality and integrity of our data