Warm Greece is calling! Experience abroad! We are currently seeking Spanish-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards. Key Responsibilities - Respond to customer inquiries via phone, following established processes - Accurately log customer queries and feedback in the system - Handle customer complaints according to escalation policies - Ensure all support requests are addressed within agreed service levels - Troubleshoot technical issues using available resources - Provide solutions to common technical questions Candidate Profile - High school diploma or equivalent - Native or fluent Greece language skills - Good command of English (minimum C1 level) - Ability to type at least 20 words per minute - Strong problem-solving and troubleshooting skills - Good active listening and communication abilities Offer and Benefits - Paid travel expenses for relocation to Greece - Two weeks of hotel accommodation provided upon arrival - Assistance with securing long-term housing through a real estate agency (no additional fees) - Renewable 12-month employment contract - Health coverage and private healthcare plan - Competitive salary with performance-related bonuses - Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week) - Free Greek language lessons Visa sponsorship is not provided for this position; therefore, EU citizenship or legal right to work in Greece is mandatory. If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.

• Reviewing AI-generated customer support responses for accuracy, clarity, and helpfulness • Evaluating tone, empathy, and professionalism in customer interactions • Identifying poor support behaviors (e.g., dismissiveness, lack of resolution, incorrect guidance) • Assessing whether AI responses appropriately address customer intent and resolve issues • Evaluating how AI handles frustration, confusion, or escalating user behavior • Identifying gaps in responses, including missing steps, unclear instructions, or lack of follow-through • Detecting overconfident, misleading, or incorrect responses • Evaluating multi-turn conversations for consistency, escalation handling, and resolution quality • Identifying patterns of agreement without problem-solving (e.g., empty empathy or unhelpful reassurance) • Participating in or reviewing red teaming exercises to surface failure modes in support scenarios • Supporting quality assurance (QA) to ensure consistency across evaluations • Documenting edge cases, failure patterns, and customer experience risks • Providing structured written feedback to internal teams • Collaborating with interdisciplinary teams on AI quality, safety, and evaluation frameworks • Maintaining strict confidentiality and quality standards.

Role Description The Virtual Patient Support Specialist serves as the primary point of contact for patients and prospective patients. This role functions as a live answering service during business hours while also providing real-time administrative and clinical support to the care team. The ideal candidate is calm under pressure, highly organized, and confident communicating with patients in a virtual clinical environment. Key Responsibilities - Phone & Patient Communication - Act as a live answering service during active business hours - Answer incoming calls and address patient questions regarding: - Clinic services and process - Patient fit within scope of practice - Onboarding steps and required paperwork - Assist existing patients with: - Lab orders - Supplement store questions - Patient portal navigation - Record and route messages to appropriate team members - Check voicemail and return calls the same business day - Forward urgent messages and emergency refill requests to providers - Assist with patient payments when necessary - Respond to prospective patient emails within Beyond CRM - Call patients prior to health coach visits to confirm: - Registration completion - All required paperwork is submitted - Any remaining questions are answered - Administrative & Clinical Support - Provide real-time support to the lead clinician - Manage real-time rescheduling for: - Clinicians - Health coaches - Retrieve lab results from labs as needed - Resend lab orders to labs when necessary - Support patient portal flow, including: - Lab forms - Scheduling requests - General portal inquiries - Report on: - Prospective patients - Newly registered patients Ideal Candidate Characteristics - Maintains a calm, professional demeanor while multitasking - Communicates clearly and compassionately with patients - Effectively prioritizes tasks in a fast-paced environment - Demonstrates strong problem-solving and follow-through - Builds rapport with patients, clinicians, and team members - Comfortable working independently in a virtual setting Qualifications - Full-Time or Part-Time (Remote) - Compensation: $22/hour to start - $2/hour increase after successful completion of 90 days

• Support our partner brokers and their customers via chat, phone and email • Prepare needs-based quotes and handle the professional commercial processing of ongoing contracts • Assist with the processing of claims • Carefully maintain and verify customer data