Modern Thyroid Clinic

Role Description The Discovery Call Specialist is the first human voice prospective patients meet. This person conducts complimentary discovery calls (held via Zoom) with individuals who have reached out to learn more about our care. The goal of these calls is not to enroll people; it is to listen, build trust, answer questions clearly, provide reassurance, and help each person determine whether Modern Thyroid Clinic is the right fit for them. When it is the right fit, the Specialist warmly invites the prospective patient to begin their care. This role requires high empathy, a kind and gentle demeanor, strong communication skills, and the ability to guide a meaningful conversation with purpose and care — never pressure. - Conduct complimentary discovery calls with prospective patients over Zoom, with the camera on. - Listen first and create a safe, supportive space in which each person feels seen, heard, and respected. - Build trust through warmth, patience, and genuine care. - Clearly explain how telehealth care works, what it costs, what to expect, and what makes our providers different. - Provide reassurance to individuals making a vulnerable, important decision about their health. - Guide each conversation toward the right outcome for the patient — helping them find their best fit, even when that fit is not with us. - For prospective patients for whom our care is right, warmly invite them to begin care with the clinic. - Apply a consultative, question-led approach to onboarding that builds confidence rather than applying pressure. - Represent the mission, values, and culture of Modern Thyroid Clinic in every interaction. Qualifications - Prior relevant experience conducting discovery calls and/or helping patients or clients make positive, confident decisions about their care or wellbeing. (Candidates without this experience will not be considered.) - Prior experience in consultative onboarding — a question-led, trust-based approach to guiding people through a decision. - Excellent verbal communication skills; articulate, warm, and clear. - Comfortable and polished showing up for work on Zoom with the camera on. - High empathy and the emotional maturity to hold space for someone's fears and hopes with grace. - Ability to connect easily with people who are struggling, particularly women navigating difficult health journeys. - Must be able to work full-time, 40 hours per week (this is not a part-time role). - Must be authorized to work in the United States and able to be verified for employment through E-Verify. Preferred Qualifications - Familiarity with a consultative, question-led sales or decision-guidance philosophy, such as the approach taught by Jeremy Miner. - A personal connection to health challenges. (Many of our team members and clinicians were once patients themselves. A thyroid condition — or any condition — is not required.) Requirements - Full-time, 40 hours per week, Monday through Friday. - Moderately flexible scheduling within standard business operations. - Fully remote / telehealth. - Reliable high-speed internet and a professional, distraction-free environment suitable for video calls are required. Benefits - Modern Thyroid Clinic is a culture-first company. We treat each other with respect — no pettiness, no gossip — and we actively support, train, and develop our team. - Our average employee tenure exceeds five years, with team members who have been with us since our earliest days. - For many of us, this is more than a job; it is a mission we believe in because we have seen the results firsthand. Equal Opportunity Statement Modern Thyroid Clinic is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Employment is contingent upon successful completion of E-Verify confirmation of U.S. work authorization.

Role Description As a New Patient Advisor, you are the first live voice a prospective patient hears from Modern Thyroid Clinic. Your job is not to sell. It is to listen, to understand, and to help each person determine — honestly and clearly — whether our practice is the right fit for their needs. - Prepare thoroughly: Before every discovery call, you'll review each individual's background, stated goals, and health concerns so you can show up informed and ready to have a real conversation. - Guide with integrity: You'll answer questions accurately, set clear expectations about what we can and cannot do, and never pressure anyone toward a decision. Our patients choose us because they trust us — and that trust starts with you. - Follow through consistently: After every call, you'll document outcomes, update our CRM pipeline, and ensure no one falls through the cracks. You'll manage weekly reviews of prospective patients who are still considering, and you'll proactively reach out when expectations need to be reset before a call. This is a role that requires equal parts empathy and discipline. The best patient advisors are outstanding communicators who also happen to be exceptionally organized. Qualifications - Excellent verbal and written communication skills - Strong organizational habits and attention to detail - Experience working with CRM platforms (familiarity with GHL or similar systems is a plus) - Comfort with video conferencing tools (Zoom) and scheduling platforms (Acuity) - Ability to manage a full calendar of appointments and follow-up tasks without dropping threads Requirements - You have strong consultative communication skills — the kind that come from genuinely caring about the person on the other end of the call, not from following a script. - You understand that the highest form of service is honesty. You'd rather lose an enrollment than mislead someone about what we offer. - You are disciplined with systems and process. CRM updates, documentation, and pipeline management aren't chores to you — they're how you ensure nothing slips. - You can hold space for someone who has been medically gaslit for years and help them feel safe, heard, and confident in whatever decision they make. Benefits - Competitive base pay + performance bonuses Company Description Modern Thyroid Clinic is the nation's leading practice in advanced thyroid care, serving patients across all 50 states through telemedicine. Over the past decade, we've earned more than 600 five-star reviews and a 4.9-star rating — not through marketing tactics, but through a relentless commitment to doing right by the women we serve. This role is your chance to be part of that mission — to stand at the front door of a practice that is genuinely changing lives and ensure that every person who walks through it feels respected, informed, and cared for from the very first conversation.

Role Description In this role, you’ll be an integral part of the patient journey — conducting intake, helping patients interpret key testing, and providing the personalized nutrition support that helps them thrive. - Conducting new patient intakes and setting the tone for our clinic’s standard of exceptional, compassionate care - Maintaining detailed notes in our EHR system and coordinating patient scheduling and follow-ups - Reviewing food inflammation (IgG) and stool analysis results, and helping patients adjust their nutrition and supplement plans This is a full-time position, for which we expect a minimum of 30 hours and a maximum of 40 hours per week. Your role has an emphasis on collaboration, patient connection, and continuous growth. You’ll be joining a mission-driven team that’s passionate about transforming thyroid and metabolic care. Company Description

Role Description The Virtual Patient Support Specialist serves as the primary point of contact for patients and prospective patients. This role functions as a live answering service during business hours while also providing real-time administrative and clinical support to the care team. The ideal candidate is calm under pressure, highly organized, and confident communicating with patients in a virtual clinical environment. Key Responsibilities - Phone & Patient Communication - Act as a live answering service during active business hours - Answer incoming calls and address patient questions regarding: - Clinic services and process - Patient fit within scope of practice - Onboarding steps and required paperwork - Assist existing patients with: - Lab orders - Supplement store questions - Patient portal navigation - Record and route messages to appropriate team members - Check voicemail and return calls the same business day - Forward urgent messages and emergency refill requests to providers - Assist with patient payments when necessary - Respond to prospective patient emails within Beyond CRM - Call patients prior to health coach visits to confirm: - Registration completion - All required paperwork is submitted - Any remaining questions are answered - Administrative & Clinical Support - Provide real-time support to the lead clinician - Manage real-time rescheduling for: - Clinicians - Health coaches - Retrieve lab results from labs as needed - Resend lab orders to labs when necessary - Support patient portal flow, including: - Lab forms - Scheduling requests - General portal inquiries - Report on: - Prospective patients - Newly registered patients Ideal Candidate Characteristics - Maintains a calm, professional demeanor while multitasking - Communicates clearly and compassionately with patients - Effectively prioritizes tasks in a fast-paced environment - Demonstrates strong problem-solving and follow-through - Builds rapport with patients, clinicians, and team members - Comfortable working independently in a virtual setting Qualifications - Full-Time or Part-Time (Remote) - Compensation: $22/hour to start - $2/hour increase after successful completion of 90 days