Whatnot: Buy, Sell, Go Live
Customer Experience Agent
Location
Japan
Posted
118 days ago
Salary
0
Seniority
Senior
Job Description
Customer Experience Agent
Whatnot
• Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users • Work with other departments to troubleshoot, research and resolve open questions • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Job Requirements
- 3+ years of support experience handling email and/or chat services
- Fluent in English and native Japanese
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers / being customer first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree preferred
- Previous start-up experience is a plus
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- ¥140,000 home office setup allowance
- ¥20,750 monthly allowance for cell phone and internet
- ¥69,500 monthly allowance for wellness
- ¥14,000 monthly allowance for commuter expenses
- ¥693,000 annual allowance towards Childcare
- ¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
- 16 weeks of fully paid parental leave + one month gradual return to work (in addition to any local statutory leave allowances. Company leave allowances run concurrently with country leave requirements which take precedence).
- Pension plans
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Telepharmacy Support Specialist, Supervisor
The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
• Oversee daily Support staff workflow and performance • Create and manage monthly schedules; coordinate sick/vacation coverage • Serve as liaison between TSS staff and TSS Manager • Support training for new hires and existing staff • Communicate team needs, updates, and company initiatives • Assist with on‑call rotation and obtain multi‑state licenses as needed • Provide flexible availability, including emergency support
Customer Support Specialist
Cross Border Talents🌎 Your international recruitment partner for hard to find professionals and jobs all over the globe.
Role Description As a Customer Support Specialist, you'll be the friendly expert our Danish-speaking customers rely on. You will: - Engage with customers via phone, email & chat - Provide clear, friendly support and product guidance - Troubleshoot issues and ensure every customer feels valued - Log and track cases with accuracy and care - Go above and beyond to deliver an outstanding experience Qualifications - Fluent / C2 Danish - you express yourself naturally and confidently - Strong B2 English to collaborate with your international team - A people-first mindset paired with excellent communication - Tech-savvy attitude and the ability to multitask with ease - A passion for helping others and creating positive experiences Benefits - 100% Remote - work from anywhere in Greece - Paid training to set you up for success - Career progression in a global, fast-moving organization - A multilingual, friendly, and inclusive culture where you'll feel supported - Competitive salary + performance bonuses - A role ideal for Danish speakers in Greece, digital nomads, and anyone seeking a fulfilling remote career - Relocation package support Company Description
Role Description Almanca Müşteri Temsilcisi olarak yerini al. Deneyimin yok mu? Sorun değil, biz sana her şeyi öğreteceğiz! - Telefon, chat veya e-posta yoluyla müşterilerin sorularını yanıtlayacak, onlara çözüm sunacak ve günlerini güzelleştireceksin. - Seçim senin! İster Yunanistan'daki modern ofislerimizde ekiple iç içe ol, istersen Yunanistan içinde dilediğin yerden Remote (Uzaktan) çalış. Qualifications - Akıcı seviyede Almanca konuşuyor ve yazabiliyorsan, - İletişimim kuvvetli, insanlara yardım etmeyi severim diyorsan, - Yeni kültürler keşfetmeye ve maceraya açıksan, - En az lise mezunuysan. Benefits - Uçak Biletin Bizden: Uçak biletini, havaalanı karşılamanı ve ilk dönem otel konaklamanı biz karşılıyoruz. - Ev Bulma Desteği: Emlakçı ücretini biz ödüyoruz ve sana destek oluyoruz. - Yılda 14 Maaş: Yılda 12 maaş + 2 tam maaş bonus (Noel ve Paskalya ikramiyesi). - Sıfır Deneyim, Tam Eğitim: İşe başlamadan önce sana tam ücretli, profesyonel bir eğitim veriyoruz. - Global Bir Ortam: Dünyanın her yerinden gelen gençlerle tanış, uluslararası partilere katıl ve networkünü genişlet. - Kendini Geliştir: Ücretsiz Yunanca kursları ve kariyerinde yükselme fırsatları seni bekliyor. Company Description
Travel Specialist
TK Travel and EventsA trusted full-service travel agency specializing in group travel and event planning, backed by 28+ years of experience.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking organized, motivated individuals to join our team as Remote Travel Specialists. In this role, you will assist clients with researching, planning, and booking vacations, cruises, honeymoons, destination weddings, and group travel experiences. No prior travel industry experience is required. Structured training, certification, mentorship, and ongoing support are provided. This position is ideal for individuals who: - Enjoy planning and organizing details - Communicate clearly and professionally - Want a flexible, remote schedule - Are willing to learn marketing and client-building skills - Value personal growth and accountability Responsibilities - Research and plan customized travel experiences for clients - Recommend destinations, accommodations, and travel options - Coordinate bookings, itineraries, and travel documentation - Communicate professionally via phone, email, and online platforms - Provide consistent customer service before and after travel - Participate in marketing activities such as sharing travel content and promoting services (training provided) Requirements - Must be at least 18 years of age - Must reside and be legally eligible to work in one of the following countries: United States, United Kingdom, Australia, or Mexico - Reliable internet access and a computer or smart device - Strong communication and organizational skills - Customer service mindset - Marketing skills are a plus - Ability to work independently and manage your own schedule Benefits - Flexible schedule — work when it fits your lifestyle - Remote work — operate from anywhere with internet access - Training and certification provided — no prior experience required - Access to travel industry discounts and perks (hotels, cruises, resorts, theme parks, and more) - Opportunities for continuing education - Scholarship program - Supportive mentorship and ongoing development - Access to planning tools, templates, and resources - Engaging community of travel professionals



