Whatnot logo
Whatnot

Whatnot: Buy, Sell, Go Live

Customer Experience Agent

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 201-500Since 2021H1B SponsorCompany SiteLinkedIn

Location

Japan

Posted

118 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishJapaneseIntercomKustomerZendesk

Job Description

Customer Experience Agent

Whatnot

• Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users • Work with other departments to troubleshoot, research and resolve open questions • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Job Requirements

  • 3+ years of support experience handling email and/or chat services
  • Fluent in English and native Japanese
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Obsession with customers / being customer first / serving customers
  • Proactive problem-solver and process-improver
  • Knowledge of Collectibles is a plus
  • Bachelor's degree preferred
  • Previous start-up experience is a plus

Benefits

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • ¥140,000 home office setup allowance
  • ¥20,750 monthly allowance for cell phone and internet
  • ¥69,500 monthly allowance for wellness
  • ¥14,000 monthly allowance for commuter expenses
  • ¥693,000 annual allowance towards Childcare
  • ¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
  • 16 weeks of fully paid parental leave + one month gradual return to work (in addition to any local statutory leave allowances. Company leave allowances run concurrently with country leave requirements which take precedence).
  • Pension plans

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