• Manages, directs and provides leadership and strategic oversight of the Trinity Health Medical Group’s (THMG) Regional Professional Coding team • Works with providers and ambulatory practice leaders to develop accurate, effective, efficient, and compliant charge capture and coding processes that ensure revenue is recorded for all services provided • Ensures systems and processes comply with federal, state and payer-specific coding, billing and reimbursement guidelines • Oversees coding and charge capture reconciliation with Regional Professional Coding Supervisor(s) • Responsible for Regional Professional Coding departmental budget

• Supervises and coordinates the resources and activities of an implementation team. • Creates a Project Plan that meets client needs and facilitates accurate account set-up in InfoPro data management system. • Coordinates and leads conference calls with sales staff, National Account staff and customers to create project implementation plans. • Monitors progress of multiple implementation project plans. • Provides recommendations and problem solving for escalated issues related to service, billing, and reporting. • Develops and provides training to internal and external customers regarding implementation processes. • Provides progress reports to the Implementation Management Team. • Works collaboratively with other Project Managers to coordinate conversion and implementation resources. • Coordinates and assigns work to a team of direct reports for effective transition of client’s book of business.

• Serve as a liaison between Sales and Operations to support efficient file flow and contribute to the improvement of regional processes and workflows. • Support load balancing and assist with managing processor and LOA pipelines to maintain efficient workflow distribution. • Proactively identify and resolve issues before they escalate. • Interpret and apply mortgage guidelines accurately. • Support deal structuring by reviewing income calculations and assisting with problem-solving and collaborative solution development. • Monitor tasks, maintain consistent follow-up, and ensure pipeline activities are completed accurately and on schedule. • Assist in de-escalating conflicts and facilitate solutions that support positive outcomes for all parties involved.

• Drive Strategic Execution: Partner with executive leadership to transform long-term goals into actionable operational plans. • Optimize Business Governance: Oversee contracts, procurement, and multi-entity management for compliance and risk mitigation. • Lead Cross-Functional Initiatives: Act as a high-impact collaborator, leading projects to improve internal communication and agility. • Strengthen Global Operations: Harmonize domestic efforts with offshore teams, refining processes for support in workforce planning and vendor management.