• Serve as the primary Prescryptive representative for assigned accounts, owning the relationship across plan sponsors, brokers, and TPAs. • Lead business reviews, renewals, performance guarantee reporting, and plan design strategy with disciplined project management and timeline accountability. • Translate pharmacy claims data, rebate economics, specialty and biosimilar trends, and broader Rx market dynamics into clear, actionable recommendations. • Navigate cost-containment and optimization discussions with credibility and transparency. • Adjust communication style to stakeholder sophistication — from executive strategy sessions to accessible, plain-language explanations. • Drive adoption of Prescryptive’s transparent model and member-facing technology to improve financial, clinical, and member outcomes. • Contribute to complex, multi-stakeholder accounts beyond assigned book of business as needed. • Partner with clinical pharmacists to understand emerging drug trends, specialty management strategies, biosimilar developments, and medical management approaches. • Translate clinical strategy into plan-level implications and client-facing messaging. • Align clinical direction, plan design, and cost objectives with client expectations. • Maximize adoption and impact of Prescryptive’s member-facing technology. • Develop strategies that increase engagement, transparency, and satisfaction. • Use engagement and utilization data to refine approach and improve outcomes. • Bring client insight to product and technology teams to inform ongoing innovation. • Personally ensure accurate and timely execution of contract requirements, eligibility updates, reporting deliverables, and implementations. • Own client escalations end-to-end, conducting root cause analysis and driving durable resolution. • Engage cross-functionally, providing leadership and influence where necessary. • Identify and advance operational efficiency improvements that enhance customer experience and scalability. • Maintain precision in a compliance-sensitive, HIPAA-regulated environment. • Contribute to product design and innovation initiatives by bringing client and market insight forward. • Periodically support market-facing activities beyond assigned accounts, including broker or strategic client engagements. • Analyze plan data to identify trends, risks, and opportunities. • Apply rigor to specialty utilization, biosimilar strategy, rebate economics, and cost drivers. • Monitor emerging Rx trends and translate implications for client and product strategy. • Demonstrated success leveraging AI and analytical tools to elevate insight quality and operational effectiveness.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Manager, Customer Onboarding provides amazing service that makes our customers love us. The best candidates are great customer relationship builders. This leadership role ensures a successful onboarding for new customers as they transition from previous practice management software to the 8am software platform. This is the most important phase of the customer lifecycle, and the Senior Manager of Customer Onboarding is responsible for establishing the solid foundation that drives customers’ future success. This position leads a team of Onboarding Managers, and works with Sales, Product, Engineering, and other teams to ensure customers are implemented and onboarded successfully, set up for long-term success, able to realize value quickly and become daily users of the 8am platform and value-added services. This is the ideal opportunity for motivated individuals who provide excellent customer service while maintaining an organized queue of internal tasks. Successful candidates have a passion for leading and helping others, operational agility, and a blend of technical and interpersonal skills. Qualifications - 5+ years of leadership experience in customer onboarding, implementation, client success, or related post-sales functions - BA/BS/BE degree required - Proven ability to lead, influence, and drive change in cross-functional, fast-paced environments - Exceptional customer relationship-building and communication skills (written and verbal) - Strong analytical and problem-solving capabilities with sound judgment - Highly organized with strong prioritization skills and consistent follow-through - Passion for team development with a balance of operational, technical, and interpersonal strengths - SaaS experience required; legal industry experience preferred - Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Requirements - Own the Onboarding KPI framework, aligning performance to customer retention, time-to-value, and long-term success outcomes. - Standardize and scale the onboarding experience through clear processes, CRM data integrity, SLAs, and operational best practices. - Serve as the strategic voice of the customer journey, partnering cross-functionally with Sales, Product, Engineering, and Operations to drive alignment and continuous improvement. - Lead team development through structured training, mentorship, product mastery, and coaching to ensure high-quality service delivery. - Oversee escalations and executive-level communications for complex or high-priority accounts, mitigating risk and protecting customer relationships. - Champion a high-performance, values-driven culture while driving initiatives that improve efficiency, adoption, and customer advocacy. Benefits - Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees. - Financial perks: Competitive compensation and benefits package including annual bonuses, equity options, and 401(k) or RRSP if in Canada, with a company match for all team members. - Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for new parents. - Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. - Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. - Giving back to the communities around us: Charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). - Engagement: Virtual and in-person team-building events, quarterly award recognition through the Rise & Shine Award of Excellence Program, and a peer-to-peer appreciation platform.

• Discovery i realizacja wartości: poznawanie potrzeb klientów, dopasowywanie rozwiązań do ich celów i zapewnienie, że faktycznie osiągają rezultaty w nauce języków • Onboarding i adopcja: prowadzenie nowych klientów przez wdrożenie i pilotowanie ich sukcesu od pierwszych dni • Długoterminowe relacje: budowanie zaufania i bycie partnerem biznesowym dla klientów • Odnowienia i upsell: proaktywne zarządzanie procesem odnowień oraz identyfikacja możliwości rozwoju współpracy • Analiza i optymalizacja: śledzenie metryk sukcesu (adoption, engagement, satisfaction), wyciąganie wniosków i podejmowanie działań na podstawie danych • Zbieranie feedbacku : rozmowy z klientami i przekazywanie cennych insightów zespołowi produktowemu • Rozwiązywanie problemów: radzenie sobie z wyzwaniami klientów w sposób strategiczny i zorientowany na długoterminową współpracę

• Discovery i realizacja wartości: poznawanie potrzeb klientów, dopasowywanie rozwiązań do ich celów i zapewnienie, że faktycznie osiągają rezultaty w nauce języków • Onboarding i adopcja: prowadzenie nowych klientów przez wdrożenie i pilotowanie ich sukcesu od pierwszych dni • Długoterminowe relacje: budowanie zaufania i bycie partnerem biznesowym dla klientów • Odnowienia i upsell: proaktywne zarządzanie procesem odnowień oraz identyfikacja możliwości rozwoju współpracy • Analiza i optymalizacja: śledzenie metryk sukcesu (adoption, engagement, satisfaction), wyciąganie wniosków i podejmowanie działań na podstawie danych • Zbieranie feedbacku: rozmowy z klientami i przekazywanie cennych insightów zespołowi produktowemu • Rozwiązywanie problemów: radzenie sobie z wyzwaniami klientów w sposób strategiczny i zorientowany na długoterminową współpracę