• responsible for editing, building, and maintaining all college Course Guides/Syllabi and Learning Management System (LMS) course shells in accordance with approved templates, as well as accessibility, Quality Matters, and other compliance standards • manages the curriculum feedback ticketing system, reviewing and processing all issues and collaborating with other stakeholders as necessary • collaborates with Faculty Subject Matter Experts and Assessment Specialists, serving as a consultant on LMS capabilities and other content managing and housing systems • creates and updates course shells in the LMS for developments, revisions, and required changes in accordance with universal design standards by utilizing creativity, knowledge and expertise about UAGC's catalog of courses • independently reviews requests for support, consulting with and mentoring faculty with suggestions for resolutions to needs within courses, and effectively implementing solutions to ensure student success in courses • consults on the capabilities of the LMS and other technical platforms during course development process • independently manages the curriculum feedback ticketing system and recommends and determines the appropriate steps necessary for resolution to bring submissions from start to completion while ensuring UAGC's portfolio of courses is up to date • utilizes knowledge and expertise of the UAGC Style Guide to provide needed edits for clarity, consistency, and formatting within the UAGC course catalog

• Handle escalated claims files that have complex contents or additional living expense damages • Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly • Use advanced technology to identify damages and write a contents damage estimate • Communicate empathetically with customers and help them through their claim process • Negotiate claim settlements with customers in accordance with business unit standard methodologies • Coordinate with structure adjusters to ensure holistic handling of the claim file • Use data and analytics to tell a story and influence decision making

• Work closely with our Content Director and SEO analyst to align on our editorial calendar and overarching content strategy. • Own the editorial calendar and content production schedule and workflow; manage multiple concurrent projects from assignment through publication, ensuring we consistently hit monthly publishing targets. • Serve as the final editorial authority on all content before publication; ensure every piece meets brand standards for quality, accuracy, tone, voice, and style while maintaining consistency across all content touchpoints. • Collaborate with the creative team to brief and develop design assets including hero images, graphics, charts, and infographics; review all visual elements for accuracy, brand alignment, and editorial integrity before publication. • Manage, and mentor a network of freelance writers, editors, and copyeditors; assign projects, provide clear feedback, ensure timely delivery, and maintain strong working relationships that support quality output. • Manage day-to-day publishing operations in our CMS (Prismic) • Contribute editorial insights to content planning; identify opportunities to improve content quality and performance; stay current on industry trends and best practices in digital content and editorial operations.

• Linguistic Data Mapping: Adapt complex academic learning objectives into localized search terms and queries that reflect native usage and cultural nuances. • Quality Assurance: Review and audit video content to determine its pedagogical value and alignment with specific grade-level requirements. • Data Categorization: Accurately tag and classify content based on internal guidelines, ensuring high confidence in identifying areas where content is lacking. • Standardization: Contribute to the development of standardized evaluation frameworks that can be applied to localized content analysis.