• Maintain system users; set up new employees, handle terminations, transfers, permissions, and other employment changes • Support system users; provide remote technical assistance with mobile apps, websites, and any associated tools; provide guidance on proper use of tools, associated process and policy compliance • Monitor travel booking and expense submission, ensuring consistency, accuracy, appropriateness, and adherence to policies and guidelines • Resolving and escalating issues as needed • Coordinate with travel agency to ensure consistent policy enforcement, address employee concerns, and distribute duty of care information • Perform all regular corporate credit card administration and monitor for appropriate purchase activity • Issue new cards, cancel cards, maintain site users, address past due accounts reconciling charges when needed and provide support to cardholders and site users • Resolving and escalating issues as needed • Facilitate education of all system users under direction of the Analyst; create and maintain work instructions and reference materials, send communications, conduct training, and monitor usage to provide ongoing instruction as needed • Applies to all users of every level, type, and role • Manage shared email accounts; provide timely responses and maintain good organization and process • Monitor various reports to provide guidance and escalation as needed • Provide data and reporting to stakeholders using integrated and external tools. Including basic updates to custom reports • Recommend improvements to assigned systems & processes based on own observations and employee feedback; support or manage resulting changes depending on scope • Assist in rolling out systems to new Ascential locations • Support the implementation of new shared finance systems • Enhance knowledge of assigned systems via educational webinars, training courses, and publications • Cover miscellaneous tasks related to existing and newly assigned responsibilities

• You handle pre-qualified support tickets that cannot be resolved by our Direct Support (remote and on-site at the client) • You resolve software, network, and server issues within our clients’ systems (remote and on-site at the client) • You perform installations and configuration changes at the client that are outside of projects (remote and on-site at the client) • You support the Direct Support team with technical challenges and incidents they cannot resolve on their own • You take responsibility for documenting IT systems and any changes you make to them

• Lead live weekly discussion sections • Provide grading and structured feedback • Hold virtual office hours • Support case study and applied project work • Reinforce professionalism, communication, and healthcare standards • Escalate academic or integrity concerns appropriately

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: Job Description The Coordinator, Intake Utilization Management at Evolent will serve as a point of contact for processing prior authorization requests in accordance with departmental policies, regulatory requirements, and client contractual agreements. Collaboration Opportunities: The Coordinator, Intake Utilization Management reports directly to the Manager, Utilization Management. In support of our daily operations this individual also works with our clinical team, which includes our medical reviews: LVNs, LPNs, and RNs along with our behavioral health reviewers: LMSWs, LCSW, and LPCs, Clinical Reviewers. Opportunities to work collaboratively with other Utilization Management Leaders including our Director may also be available. What You Will Be Doing: - Reviewing internal workflows and policies to determine if submitted requests require a prior authorization review or redirect as required. - Entering data into a proprietary system generating cases for both the medical and behavioral health reviewers. These requests may be submitted via fax, email, or provider portal. - Working directly with physician’s offices to obtain missing information required to submit a prior authorization request. - Submitting IT tickets to address barriers to generating cases for clinical review and following the ticket through to completion. - Addressing requests promptly and courteously, honoring commitments and displays persistence obtaining necessary information to address issues and problems. - Meeting established Utilization Management Intake Objective and Key Results. What You Bring: - A high school diploma or GED is required. - 1 – 3 years of experience in a Coordinator role either requesting or submitting prior authorization requests. Or relevant health care experience in claims or appeal & grievance is required. - Ability to read, write and speak the English language fluently with patients and providers. - Ability to adapt to fluctuating situations and perform work of a detailed nature, while avoiding errors. - Proficient using computer and Windows PC applications, which includes strong keyboard and navigation skills. - Team oriented, demonstrates a strong work ethic and committed to productivity. - Ability to sit for the majority of shift. - Demonstrated ability meeting established goals while balancing a workload and prioritizing assignments in a remote environment. - The ability to connect to router via an ethernet cord (will be supplied with equipment) is required - our inbound/outbound calls application does not function on Wi-Fi, 4G, 5G, LTE, or Satellite internet services. To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration. Technical Requirements: We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance. The expected base salary/wage range for this position is $20-25. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.