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We are one of the leading Salesforce Partners in DACH!
Solution Consultant
Location
Germany
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
Solution Consultant
DIA Digital Consulting
• As a Solution Consultant, you support our customers and sales team in designing modern cloud solutions in the Salesforce and CCaaS space. • You work at the intersection of sales, architecture and delivery, are actively involved in customer projects, and accompany customers from the initial technical discovery through implementation. • Provide technical support to Sales during bidding processes and requests for proposals (RFPs). • Conduct technical discovery sessions to analyze customer requirements. • Create and develop solution concepts for CCaaS and Salesforce scenarios. • Plan and deliver customer-specific demos. • Contribute to proofs of concept (PoCs) and, where applicable, hackathons. • Support effort estimations and technical components of proposals. • Actively participate in customer projects and provide functional and technical support for implementation in collaboration with Solution Architects and Delivery teams. • Maintain Salesforce opportunities from a technical pre-sales perspective. • Contribute to the standardization and further development of our solution portfolio. • Monitor market and technology trends in the CCaaS and Salesforce ecosystem.
Job Requirements
- Several years of experience with CCaaS solutions, e.g., Genesys Cloud, Vonage, Aircall, or comparable cloud telephony platforms
- Strong understanding of contact center processes and architectures
- Experience in technical pre-sales or customer-facing technical roles
- Very good German and English skills (written & spoken)
- Experience with Salesforce, ideally: Agentforce Service, Agentforce Sales, Data 360 or other Salesforce products
- Basic understanding of cloud architectures, integrations & APIs, and surrounding systems (e.g., CRM, ERP, Microsoft Teams, data platforms)
- Presentation and moderation experience (workshops, demos)
Benefits
- Flexibility: You have the option to work up to 100% remotely from any location in Germany.
- Workation: Our robust remote infrastructure also enables you to discover the world outside of your annual leave.
- Exciting projects: You will be involved in responsible and varied tasks in an international environment with plenty of room to shape solutions in an innovative setting.
- Strong team: Join an open and agile corporate culture where knowledge is actively shared and collaboration is close.
- 30 days vacation: 30 days of annual leave are standard with us.
- Career development: You can develop vertically (e.g., as an expert or lead) or horizontally into other areas of competence.
- €50 monthly non-cash benefit: You receive €50 per month to spend as a benefit on purchases, leisure, dining, mobility or corporate fitness (Urban Sports Club).
- Bike leasing: You have the option to lease a high-quality bicycle of your choice.
- Company pension (direct insurance): We are committed to supporting you not only during your active working life but also in planning for your future.
- Employee discounts: Our partner Corporate Benefits offers an extensive program of exclusive employee advantages that enrich your work life and support your work–life balance.
- Social engagement: Sharing success is important to us; therefore we support social projects such as blood donations, the aid convoy for Ukraine and the Himalayan Care Foundation.
- Team events: We organize three main team events each year that bring all employees together.
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