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Anavah Talent logo
Anavah Talent

Find your God-given space at a U.S. company. That's the Anavah promise.

CRM Virtual Assistant

Executive AssistantExecutive AssistantFull TimeRemoteJuniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

110 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

CRM Virtual Assistant

Anavah Talent

• Maintain CRM accuracy and data integrity daily • Proactively tag clients and update workstream statuses • Manage stakeholder contact records • Generate and share filtered lists based on specific targeting criteria • Support U.S. leadership and offshore Client Account Managers • Triage inbound inquiries and route to appropriate internal owners • Coordinate onboarding steps, intake tasks, scheduling, and follow-ups • Maintain light ticketing/customer support workflows (e.g., Pylon) • Create templates, checklists, and SOP documentation • Identify workflow bottlenecks and recommend improvements • Collaborate with engineering on CRM, client portal, and analytics enhancements

Job Requirements

  • 1–2 years of experience in CX, operations, account management, or virtual assistant roles (U.S. startup exposure preferred)
  • Strong written English proficiency (C2 level)
  • Familiarity with CRM systems
  • High attention to detail and strong numerical accuracy
  • Comfortable working independently in ambiguous environments
  • Exceptionally organized and proactive
  • Bachelor’s Degree (Academic distinction preferred)
  • Preferred:**
  • Experience working with U.S.-based startups
  • Exposure to ticketing/customer support tools (Pylon preferred)
  • Track record of exceeding CSAT, SLA, QA, or operational KPIs

Benefits

  • Work From Home
  • Training & Development

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